Customer Success Manager
3 weeks ago
**About us**:
Bridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our team loves the people they work with at Bridgit. We are proud of our average tenure but we also know that there is no such thing as ‘one size fits all’ and sometimes individual and organizational goals simply don’t align.
We can talk about the perks and benefits that our team members are entitled to but those are icing on the cake. What you really get out of our environment is OPPORTUNITY - to build your career portfolio, to affect change (in your own team and in an industry as big as construction), to touch and solve problems you otherwise wouldn’t have known, to grow in ways you probably haven’t thought of. Here’s the fine print though - opportunities are only as big as the heart you put into it. That’s why we’re not for everyone.
In the last 3 years, our team members have been part of reaching the following milestones:
- A successful product pivot and building a market-winning position-
- Series B Financing-
- Top tier performance across all SaaS Metrics-
- Paving the path to profitability- The transition to remote-first working environment
Bridgit is like a big personality that walks into a room - you either love it or you hate it, but there’s no way you’ll ignore it. When loved, we’re loved fiercely. The ones who succeed here know how that feels.
**What you will do**:
- The Enterprise Customer Success Manager works directly with Bridgit Bench customers, handling all account management work and processes. You are extraordinarily organized and can juggle complex projects with multiple stakeholders. At Bridgit, you can expect to act as the voice of the customer.
You can expect to:
- Be the primary point of contact for Enterprise accounts with a book of business $1.5M-3M ARR amount-
- Drive & increase adoption of customers including new feature adoption-
- Develop a trusted advisor relationship with key customers & conduct executive business reviews-
- Execute and iterate on account management processes including onboarding, training, check ins-
- Manage account health by mitigating churn and targeting good health on 100% of accounts-
- Drive the renewal process with the renewal team-
- Generate expansion or upsell opportunities through effective account planning and working directly with the Strategic Account Manager / Expansion team-
- Continually improve data in our whitespace report for enterprise customers-
- Be responsible for timely delivery of requested products and services-
- Work closely with the Expansion and Implementation teams to create and execute on project and account plans-
- Qualify for variable compensation based on quarterly goals**What you need to succeed**:
- Deep understanding of the industry and Bridgit Bench-
- Self-driven commitment to keep learning, our product evolves fast and so do our customers-
- Creative problem solving skills resulting in practical and innovative solutions-
- Excellent communication and presentation skills-
- Better than average organizational skills, internal and external teams will depend on you**What you will bring**:
Current and future Bridgitrons embody these core values:
- Deliver results, fast. We are resourceful, adaptable and resilient. We hold ourselves accountable.-
- Fixate on the customer. We obsess over our customers, seeking to better understand them, their world, their needs and their behaviours.-
- Be open, be honest. We keep our minds open as we actively exchange feedback, drawing on our diverse perspectives.-
- Win or lose together. We don’t point fingers when we lose, and we celebrate together when we win.- Never stop learning. We continually set the bar higher.
Does that sound like you? Great We value the ability to learn and adapt quickly over specific technical skills, but here’s what will set you apart:
- 5+ years of experience as a CSM building Relationships. 3+ years supporting Enterprise Customers at a SaaS organization-
- You have a good understanding of working with multiple stakeholders within a strategic customer account-
- You enjoy a cross-functional role where you get to collaborate outside of your immediate team (product, marketing, sales, etc.)-
- You take pride in your organizational skills-
- You have impeccable verbal and written communication skills, making you an excellent listener, negotiator and presenter-
- You have the ability to build and nurture strong relationships-
- You enjoy customer-facing interactions and have a commitment to providing outstanding customer service-
- You are willing and able to travel occasionally within Canada and to the US**What you will enjoy**:
- A collaborative, autonomous environment where you can make an impact quickly-
- A culture that encourages innovation and professional
-
Customer Success Manager
1 day ago
Canada Wynne Systems Full timeBuild Your Career and Future at Wynne.Job Summary:We're hiring a self-motivated and enthusiastic Customer Success Manager to join our team. If you have experience working in a Customer Success and/or Sales environment, are well organized, able to work in a team and on your own initiative in various environments with non-technical and technical profiles and...
-
Customer Success Manager
3 weeks ago
Canada Intuitive AI Full timeCustomer Success Manager (CSM) Location: Remote - North America Type: Full-Time At Intuitive AI , we are revolutionizing the way waste is managed through Oscar , an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives . Our technology is deployed in high-traffic venues like airports, stadiums,...
-
Customer Success Manager
4 weeks ago
Canada Intuitive AI Full timeCustomer Success Manager (CSM) Location: Remote - North America Type: Full-Time At Intuitive AI , we are revolutionizing the way waste is managed through Oscar , an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives . Our technology is deployed in high-traffic venues like airports, stadiums,...
-
Manager, Customer Success
2 weeks ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
-
Customer Success Manager
4 weeks ago
Canada Intuitive AI Full timeCustomer Success Manager (CSM)Location: Remote - North AmericaType: Full-TimeAbout Us:At Intuitive AI, we are revolutionizing the way waste is managed through Oscar, an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives. Our technology is deployed in high-traffic venues like airports, stadiums, corporate...
-
Customer Success Manager
3 weeks ago
Canada Intuitive AI Full timeCustomer Success Manager (CSM) Location: Remote - North America Type: Full-Time About Us: At Intuitive AI , we are revolutionizing the way waste is managed through Oscar , an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives . Our technology is deployed in high-traffic venues like airports,...
-
Customer Success Manager
2 days ago
Canada Smarter Contact Full timeWe're looking for our Customer Success Lead, who has proven results, a track record of enabling customer success, and exemplary leadership in a B2B SaaS company with at least an 8-figure ARR and serving SMBs in the US market. This role reports to the CEO.About Us: Smarter Contact is a fast-growing SaaS with a text and voice messaging communications platform...
-
Customer Success Manager
1 day ago
Canada Carrot Fertility Full timeAbout Carrot: Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for...
-
Customer Success Manager
3 weeks ago
Canada Property Vista Full timeCustomer Success Manager We're looking for a relationship builder to help drive customer success and retention at Property Vista. Competitive compensation • Full-Time Salaried • Remote At Property Vista , we put the customer at the centre of everything we do . We are passionate about delivering results, taking action, and working as a team to...
-
Customer Success Manager
4 weeks ago
canada Intuitive AI Full timeCustomer Success Manager (CSM)Location: Remote - North AmericaType: Full-TimeAbout Us:At Intuitive AI, we are revolutionizing the way waste is managed through Oscar, an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives. Our technology is deployed in high-traffic venues like airports, stadiums, corporate...
-
Customer Success Manager
2 weeks ago
Canada XGEN AI Full timeThe Customer Success Manager plays a critical role in the success of XGen AI and has a direct impact on the results our clients attain when implementing our AI-powered personalization and search services. You are passionate about engaging your clients and building strong relationships, guiding them to use XGen AI's SaaS solutions to drive their eCommerce...
-
Customer Success Manager
2 weeks ago
Canada XGEN AI Full timeThe Customer Success Manager plays a critical role in the success of XGen AI and has a direct impact on the results our clients attain when implementing our AI-powered personalization and search services.You are passionate about engaging your clients and building strong relationships, guiding them to use XGen AI's SaaS solutions to drive their eCommerce...
-
Customer Success Manager
2 weeks ago
Canada XGEN AI Full timeThe Customer Success Manager plays a critical role in the success of XGen AI and has a direct impact on the results our clients attain when implementing our AI-powered personalization and search services.You are passionate about engaging your clients and building strong relationships, guiding them to use XGen AI's SaaS solutions to drive their eCommerce...
-
Customer Success Manager
1 day ago
Canada Miovision Full timePosition Summary Miovision is looking for a Customer Success Manager (CSM) for Focus Accounts to join our team. We love to meet our customer's needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships with our focus accounts as assigned. The CSM FA will provide our teams with...
-
Customer Success Manager
4 days ago
Canada FABSTATION Full timeWho We AreEterio Realties Inc., are the creators of FabStation, a software product that specializes in augmented reality, leveraging BIM models, for the construction industry. If this jargon means something to you or interests you, then read on…What We Are Looking ForWe are looking for a self-motivated Customer Success Manager (CSM) to be a representative...
-
Customer Success Manager
3 weeks ago
Canada Amilia Full time**Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...
-
Customer Success Manager
9 hours ago
Canada FABSTATION Full timeWho We AreEterio Realties Inc., are the creators of FabStation, a software product that specializes in augmented reality, leveraging BIM models, for the construction industry. If this jargon means something to you or interests you, then read on…What We Are Looking ForWe are looking for a self-motivated Customer Success Manager (CSM) to be a...
-
Customer Success Manager
4 weeks ago
canada, canada | ca Property Vista Full timeCustomer Success Manager We're looking for a relationship builder to help drive customer success and retention at Property Vista. Competitive compensation • Full-Time Salaried • Remote At Property Vista , we put the customer at the centre of everything we do . We are passionate about delivering results, taking action, and working as a team to achieve...
-
Customer Success Manager
4 days ago
Canada Trivium Group Full timeCustomer Success Manager At Trivium , we help brands scale and grow on Amazon through data-driven strategies, expert PPC management, and cutting-edge digital marketing solutions. Built by a team of industry experts, we are dedicated to delivering real, measurable results for our clients. Now, we're looking for a Client Success Manager to be the go-to...
-
Customer Success
4 weeks ago
Canada Ownwell Full timeAbout Ownwell Ownwell's mission is to empower Canada's 10 million homeowners to make better financial decisions about their homes - their biggest investment. We do this by equipping the professionals that serve them - mortgage brokers and realtors - with a powerful solution to stay top of mind, generate repeat business, and create new opportunities....
