Collections Specialist
2 weeks ago
About the Client:
Our client is a prominent professional services firm, highly regarded for its strong reputation in the industry is looking for a Collections Specialist.
About the Opportunity:
As a Collections Specialist, you will play a critical role in maintaining the financial health of the company by managing and collecting outstanding client accounts. This is a dynamic opportunity for a detail-oriented professional to join a collaborative team in a fast-paced environment. You will have the chance to interact with a variety of clients, improve collections processes, and contribute to the overall success of the firm's financial operations.
Key Responsibilities:
- Monitor accounts receivable to identify overdue payments.
- Contact clients via phone, email, and written correspondence to resolve outstanding balances.
- Negotiate payment plans and settlements with clients, when necessary.
- Work with internal teams to reconcile billing discrepancies and ensure accurate invoicing.
- Maintain accurate records of all collection activities and client communications.
- Prepare regular reports on collection activities, aging accounts, and payment trends.
- Ensure compliance with company policies and local regulations regarding collections.
- Minimum of 2-3 years of experience in a collections role, ideally in a professional services.
- Strong communication and negotiation skills, with the ability to maintain positive client relationships even during difficult conversations.
- Familiarity with collections software and ERP systems, and strong proficiency in Microsoft Excel.
- Fluency in both English and French is required.
Notre client est une firme de services professionnels de premier plan, hautement reconnue pour sa solide réputation dans l'industrie. Ils recherchent un spécialiste en recouvrement.
À propos de l'opportunité :
En tant que Spécialiste en recouvrement, vous jouerez un rôle crucial dans le maintien de la santé financière de l'entreprise en gérant et en recouvrant les comptes clients en souffrance. Il s'agit d'une opportunité dynamique pour un professionnel minutieux de rejoindre une équipe collaborative dans un environnement rapide. Vous aurez l'occasion d'interagir avec divers clients, d'améliorer les processus de recouvrement et de contribuer au succès global des opérations financières de la firme.
Responsabilités principales :
- Surveiller les comptes clients afin d'identifier les paiements en retard.
- Contacter les clients par téléphone, courriel et correspondance écrite pour résoudre les soldes en souffrance.
- Négocier des plans de paiement et des règlements avec les clients, si nécessaire.
- Travailler avec les équipes internes pour résoudre les écarts de facturation et assurer une facturation précise.
- Maintenir des dossiers précis de toutes les activités de recouvrement et des communications avec les clients.
- Préparer des rapports réguliers sur les activités de recouvrement, les comptes en souffrance et les tendances de paiement.
- Assurer la conformité aux politiques de l'entreprise et aux réglementations locales en matière de recouvrement.
- Minimum de 2 à 3 ans d'expérience dans un poste similaire, idéalement dans une firme de services professionnels.
- Excellentes compétences en communication et en négociation, avec la capacité de maintenir des relations positives avec les clients même dans des situations difficiles.
- Maîtrise des logiciels de recouvrement et des systèmes ERP, ainsi qu'une bonne connaissance de Microsoft Excel.
- maîtrise de l'anglais et du français est requise.
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