Bilingual Customer Service
5 days ago
Bilingual (French/English) Customer Service Representative
Location: Vancouver, Toronto, or Waterloo (Hybrid: 1-2 days in office)
Salary: $53,000
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Bilingual Customer Service Representative for an exciting opportunity in the mortgage finance industry. Our client is a well-established leader in the industry, known for their commitment to excellence, innovation, and customer satisfaction. They take pride in investing in their team, offering ongoing training, career growth opportunities, and a supportive work environment.
What's In It For You
- Performance Bonus: Up to 10% based on company and individual performance
- Comprehensive Benefits: Health, dental, TFSA, and RRSP matching - all starting on Day 1
- Work-Life Balance: Monday-Friday schedule, 40 hours per week
- Vacation: Enjoy 3 weeks of paid vacation
- Career Growth: Continuous learning and development opportunities in a dynamic environment
- Hybrid Work Model: Work from home with 1-2 days in-office per week in Vancouver, Toronto, or Waterloo
What Will You Do?
- Assist clients with inquiries about mortgage products and services
- Analyze customer concerns and provide creative solutions
- Resolve disputes professionally while maintaining exceptional service standards
- Manage multiple priorities in a fast-paced, ever-changing environment
- Ensure compliance with policies, practices, and procedures
- Contribute to the success of the team while also working independently to achieve targets
What Do You Bring?
- Bilingual in French and English (Required)
- Minimum 1 year of customer service or call centre experience
- Strong computer literacy and proficiency in Microsoft Office
- Excellent communication and problem-solving skills
- Ability to adapt to changing priorities and work in a high-volume environment
- Previous mortgage industry or call centre experience is an asset
- Ability to work flexible hours (Monday-Friday, between 8 AM - 8 PM EST)
If this sounds like the perfect opportunity for you, apply now The deadline to submit applications is March 20.
We look forward to connecting with you
#MT1
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