Bilingual Customer Service Associate

1 week ago


Toronto, Ontario, Canada Europ Assistance Canada Full time
Europ Assistance Canada, part of Generali Group (), is looking for a Bilingual Customer Service Representative to join our Travel Assistance & Claims team in Canada, who can contribute to the building of local Canadian operations.
Europ Assistance () is a global company, active in over 200 countries and territories in the delivery of our products and services.
The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.

This role will report into the (Manager, Customer Service) Head of Travel Assistance & Claims and is based in (Canada) Toronto, with the working environment being a mix of in-office and remote work (or fully remote, depending on successful candidates geographic location), though always in close collaboration with colleagues and stakeholders.

Provide service to clients with existing policies as well as assist in new business generation.
Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance
Assist in other claims areas when required.

Language Requirement: Bilingual (English and French)
Hours of Work: Monday to Friday, 8 am – 8 pm (two shifts).
Europ-Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities;

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