Bilingual Customer Service Representative

1 week ago

Toronto, Ontario, Canada Europ Assistance Canada Full time

Europ Assistance Canada, part of Generali Group (www.generali.com), is looking for a Bilingual Customer Service Representative to join our Travel Assistance & Claims team in Canada, who can contribute to the building of local Canadian operations.

Europ Assistance (www.europ-assistance.com) is a global company, active in over 200 countries and territories in the delivery of our products and services.

The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.

This role will report into the (Manager, Customer Service) Head of Travel Assistance & Claims and is based in (Canada) Toronto, with the working environment being a mix of in-office and remote work (or fully remote, depending on successful candidates geographic location), though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

  • Provide service to clients with existing policies as well as assist in new business generation.
  • Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance
  • Provide pre and on-trip advice.
  • Demonstrate the ability to organize and prioritize work effectively.
  • Strong attention to detail.
  • Takes personal accountability for delivering superior client experience including effective problem solving.
  • Responsible for communicating in a collaborative team with team members and managers.
  • Interact with clients to provide clear and concise answers to their inquiries.
  • Demonstrate commitment by taking ownership and accountability of the client and their inquiries.
  • Protects the client's privacy and confidentiality according to the established guidelines.
  • Professional and positive attitude is required.
  • Assist in other claims areas when required.

Education, Knowledge, Skills, and Abilities:

  • Post secondary education.
  • Superior oral and written communication skills.
  • Knowledge of travel insurance products.
  • Previous experience is preferred.
  • Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Bilingual (English and French)

Hours of Work: Monday to Friday, 8 am – 8 pm (two shifts).

Work Location: Hybrid

Europ-Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@europ-assistance.ca if any accommodation is required. We thank all applications for their interest, but only candidates selected for an interview will be contacted.

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