Bilingual Customer Service Associate

2 weeks ago


Toronto, Ontario, Canada Brunel Full time
Introduction We are currently hiring a bilingual Customer Service Representative for our client - a global scaled biopharmaceutical company. This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationships. It is a 12-month contract with possibility for extension - based on performance and business needs working hybrid in the GTA. Provide specialized account and order management, including verification, processing, tracking, and issue resolution.
Support new customers and those using our online ordering portal.
Ensure adherence to customer service standards, policies, and procedures.

Fluency in English and French (both verbal and written).
Experience with SAP – ECC, Order to Cash, or comparable order management systems.
Previous experience in a high-volume contact center (handling calls and emails).
Strong technical skills and comfort navigating multiple systems and browsers.
Experience in the pharmaceutical or medical aesthetics industry is an asset.
Customer-first mindset with a passion for delivering exceptional service.
Finding the next step in your career can be a fulltime job in itself. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

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