Service Coordinator

3 weeks ago


Burnaby, British Columbia, Canada BVGlazing Systems Full time

THE OPPORTUNITY: To ensure our continued growth and unprecedented success, BVGlazing is looking for an energetic and self-motivated individual to join our Service team.

WHAT'S IN IT FOR YOU

  • Opportunity to be part of an exciting company at the cutting edge of the construction industry.
  • Competitive compensation plan.
  • Be a part of a company that is committed to providing a healthy and safe work environment.
  • We've got your health and future in mind
  • Comprehensive benefits package
  • Vacation accrual plan
  • Work/life balance with short Fridays
  • Goodlife Fitness discount program
  • The opportunity to participate upon hire in a company match RSP/DPSP program (2-year vesting period).

KEY ACCOUNTABILITIES:

  • Receives, processes and verifies the accuracy of service orders from clients and Field Managers.
  • Provide cost estimate for all service and warranty work for all standard work. Coordinate with Service Manager and Materials Department for non-standard work.
  • Initiates required action for all service and warranty requests, including the maintenance of order/customer information files, issuing Purchase Orders, issuing Work Orders, arranging transportation of materials, and then communicates requirements to the appropriate departments.
  • Maintains liaison with other departments through to order completion
  • Maintain Corrective Action Request database and ensure that all service and warranty activities are recorded
  • Provides quality service to both internal and external customers.
  • Other duties as assigned

WHAT WE'RE LOOKING FOR

  • 5 years relevant experience in the industry including supervisory experience
  • Ability to work in a deadline driven environment
  • Result orientated, Delegation, Problem Solving, Planning, Process Management
  • Ability to maintain speed and accuracy against established targets
  • Computer literacy, working knowledge of MS Office applications
  • Demonstrated leadership and communication skills a must
  • Proficiency in written and spoken English
  • Must be flexible


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