Service Installation Coordinator

5 days ago


Burnaby, British Columbia, Canada The Acquisition Group Full time
Job Description

The Acquisition Group, a leading marketing company in Western Canada, seeks a highly organized and detail-oriented Service Installation Coordinator. The successful candidate will act as the primary point of contact between our technician team and sales team to ensure seamless customer installation appointments. Key responsibilities include:

* Receiving and dispatching service installation orders
* Serving as a liaison between sales and technical teams
* Managing inventory levels, reporting, ordering, and deliveries
* Overseeing warehouse operations, including organization and management
* Coordinating and prioritizing technician schedules for maximum efficiency
* Confirming customer orders and installation appointments via phone calls
* Entering data into computer systems and maintaining records of calls, activities, and installation notes
* Monitoring and reporting quality concerns to the technical operations team

Requirements

* Full-time availability with flexible hours for on-call support
* Ability to work remotely and occasionally travel
* Proven experience as a dispatcher or relevant role
* Strong preference for experience in sales and/or telecommunications
* Excellent communication skills in English (oral and written)
* Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint
* Outstanding organizational and multitasking abilities
* Active listener with strong attention to detail
* Sound judgment and critical thinking with proactive problem-solving skills
* Minimum high school diploma required
* Must pass a Canadian criminal record check with a clear verdict

Benefits

* Comprehensive training provided
* Opportunities for career advancement within a dynamic team culture
* Competitive hourly compensation rate of $20-$25/hr
* Medical and dental benefits after probationary period

This position requires an individual with excellent communication skills, strong organizational abilities, and a passion for problem-solving.

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