Bilingual Customer Support Coordinator

2 weeks ago

Ottawa, Ontario, Canada LeverageTek Staffing Solutions Full time

Bilingual Customer Support Coordinator

LeverageTek is actively seeking a Bilingual Customer Support Coordinator for a 7-month contract with its Ottawa based customer.

Work Location

Hybrid in Ottawa. 1x per week on-site.

Security Clearance:

Enhanced Reliability Eligibility

Key Tasks

  • Monitor and advise of maintenance activities associated with a customer's accreditation.
  • Compile and distribute the final accreditation report, licensing agreements and certificates and releases a customer's scope of accreditation for publication.
  • Act as the administrative liaison between a customer and the Account Manager, advising the Account Manager of any issues with an account, the need for accreditation maintenance activities and preparation of notification packages
  • Ensure billing requisition are processed in a timely manner and updating of customer account data and information on a regular basis.

Key Qualifications

  • A minimum of three (3) years' experience providing information and guidance to customers in a professional environment
  • A minimum of three (3experience providing customer service, account support and general administrative support, preferably in a technical environment
  • Strong ability to assess timeliness of the completion of various activities and promote prompt attention to those that are delayed by the individuals responsible for their completion.

Qualifications:

  • Diploma or degree from a recognized college or university in business administration, science, or other related discipline
  • Ability to set priorities, adapt to changing priorities and requirements and to work effectively in a team situation.
  • Ability to prepare correspondence and reports for a variety of internal and external stakeholders.
  • Strong verbal communications, listening and well-developed writing skills
  • Good judgment, attention to detail, tact and discretion
  • Language Requirement: Bilingual Imperative (ISII: Intermediate skills in reading, superior skills in writing, and intermediate skills in both understanding and speaking the two official languages)

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request

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