Bilingual Relations Coordinator

5 days ago


Ottawa, Ontario, Canada Canada Mortgage and Housing Corporation Full time

About the Job

We are seeking a Bilingual Relations Coordinator to join our Corporate Call Centre Team. In this role, you will be responsible for providing exceptional service to our clients in both English and French.

Your primary responsibilities will include:

  • Providing high-quality service to CMHC's clients in a knowledgeable and professional manner
  • Tracking customer feedback/suggestions while ensuring accuracy and completeness of data
  • Addressing client inquiries and providing accurate information while adhering to KPIs and SLAs

Requirements

  • Post-secondary education with at least 3 years of experience in a customer service-oriented role
  • General understanding of CMHC programs, products, and services
  • Results-driven, enthusiastic, and technology-savvy team player
  • Demonstrated superior written and verbal communication skills in both official languages (French and English)


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