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Property Management Administrator
4 months ago
Bloom Recruitment is in search of a Property Management Administrator with commercial + residential property management experience to join our client's team immediately. This opportunity is based in Surrey, BC with a fully on site requirement.
Role: Property Management Administrator – Commercial & Residential Properties
Location: Guildford Area - Surrey, BC
Industry: Property + Strata Management
Profile:
Administrative Support, Executive Management Support, Front Office Operations, Customer Service, Records management, Database Management, MS Office
Responsibilities:
- Assist Property Management with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services.
- Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs.
- Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.
- Provide high quality of customer service,
- Update and maintain current daily and emergency tenant contact lists and tenant information manuals.
- Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information.
- Process correspondence for tenants, contractors and other third parties for Property Management staff.
- Maintain and update insurance certificate files for all contractors performing work at the properties.
- Assist with the scheduling of contractor work and coordinate with tenants.
- Contribute toward overall office operational needs by helping to provide phone coverage, ordering supplies.
- Maintain and update as necessary all tenant contact information, after hour access
- Maintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing.
- Handle miscellaneous assignments as requested by management.
- Maintained a highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and POs.
- Assisted property manager as needed on special projects.
- Assist with the coordination of rent/lease collections.
Tenant Services:
- Assist and administer lease agreements.
- Dispatch tenant work orders; Maintain tenant work order e-mail.
- Handle tenant, vendor, and prospective tenant walk-ins.
- Assist with tenant and vendor related interface as needed.
- Assist Property Manager with tenant relations as required
Required Experience:
- 2-3 years administrative experience in a commercial leasing office environment
- Knowledge of office and accounting procedures
- Familiarity with facilities operations & Residential tenancies
- Excellent customer service
- Strong ability to work independently; Ability to research and problem solve
- Demonstrated knowledge of phone and email procedures and etiquette
- Ability to prioritize and meet deadlines.
- Strong attention to detail
- Ability to create forms from scratch
- Very organized
- Knowledge and understanding of filing with Land titles
- Understanding of Strata Form B’s F’s and I’s.
- Adobe
- Typing at 30 words per minute
- Excellent Microsoft Excel + Word skills
