Property Management Administrator

2 weeks ago

Surrey BC, Canada Bloom Recruitment Inc Full time

Bloom Recruitment is in search of a Property Management Administrator with commercial + residential property management experience to join our client's team immediately. This opportunity is based in Surrey, BC with a fully on site requirement.

Role: Property Management Administrator – Commercial & Residential Properties

Location: Guildford Area - Surrey, BC

Industry: Property + Strata Management

Profile :

Administrative Support, Executive Management Support, Front Office Operations, Customer Service, Records management, Database Management, MS Office

Responsibilities:

  • Assist Property Management with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services.
  • Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs.
  • Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.
  • Provide high quality of customer service,
  • Update and maintain current daily and emergency tenant contact lists and tenant information manuals.
  • Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information.
  • Process correspondence for tenants, contractors and other third parties for Property Management staff.
  • Maintain and update insurance certificate files for all contractors performing work at the properties.
  • Assist with the scheduling of contractor work and coordinate with tenants.
  • Contribute toward overall office operational needs by helping to provide phone coverage, ordering supplies.
  • Maintain and update as necessary all tenant contact information, after hour access
  • Maintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing.
  • Handle miscellaneous assignments as requested by management.
  • Maintained a highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and POs.
  • Assisted property manager as needed on special projects.
  • Assist with the coordination of rent/lease collections.

Tenant Services:

  • Assist and administer lease agreements.
  • Dispatch tenant work orders; Maintain tenant work order e-mail.
  • Handle tenant, vendor, and prospective tenant walk-ins.
  • Assist with tenant and vendor related interface as needed.
  • Assist Property Manager with tenant relations as required

Required Experience:

  • 2-3 years administrative experience in a commercial leasing office environment
  • Knowledge of office and accounting procedures
  • Familiarity with facilities operations & Residential tenancies
  • Excellent customer service
  • Strong ability to work independently; Ability to research and problem solve
  • Demonstrated knowledge of phone and email procedures and etiquette
  • Ability to prioritize and meet deadlines.
  • Strong attention to detail
  • Ability to create forms from scratch
  • Very organized
  • Knowledge and understanding of filing with Land titles
  • Understanding of Strata Form B’s F’s and I’s.
  • Adobe
  • Typing at 30 words per minute
  • Excellent Microsoft Excel + Word skills

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