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Director of Client Experience

3 months ago

mississauga, Canada Stallion Express Full time

Director of Client Experience (eCommerce):


Are you a client-centric individual with solid experience working with a strong understanding of eCommerce and shipping logistics? Here's your opportunity to lead a team and drive success in the dynamic world of eCommerce shipping


The ideal candidate will blend extensive customer service expertise with comprehensive knowledge of eCommerce shipping operations to guide our account management team and ensure the satisfaction and growth of our partners.


Your Role as Director of Client Experience:

As a Director of Client Experience, you will play a pivotal role in mentoring a team of account managers while managing our eCommerce shipping partners. You'll serve as the Subject Matter Expert (SME) for our eCommerce shipping business, providing expertise and leadership to drive results.

  • Lead a team of account managers, fostering a collaborative and supportive environment focused on partner success and growth.
  • Develop and nurture strong relationships with a portfolio of eCommerce shipping partners to optimize their eCommerce shipping operations.
  • Work closely with partners to identify growth plans.
  • Provide insights and recommendations based on industry trends, market analysis, and partner performance.
  • Act as the primary point of contact, understanding their unique needs, challenges, and objectives.
  • Engage with partners, whether it’s in-person or virtual, to understand their evolving needs and priorities.
  • Collaborate closely with internal teams, including the Operations, Marketing, and IT teams, to support the execution of partnership strategies and initiatives.
  • Conducting regular reporting and analysis on partnership health
  • Willingness to travel for meetings attend industry events, and partner visits.


Requirements and Qualifications:

  • 4 years of experience in shipping logistics.
  • 3 years of working experience in the eCommerce industry.
  • Proven experience in relationship building, business development, strategic partnership or a related field.
  • Effective partner pipeline development and management skills, with the ability to present Go-to-Market strategies.
  • Strong analytical skills with the ability to interpret data and make strategic recommendations.
  • Excellent communication and interpersonal skills, enjoy interacting and collaborating with people.
  • Problem-solving abilities and a proactive approach to challenges.
  • Proficiency in eCommerce-related software and tools is a plus.


Additional Requirements:

  • Travel may be required for meetings, conferences, and partner visits.


What does Stallion Express do?

Stallion Express (www.stallionexpress.ca) is a Toronto-based company specializing in B2B shipping solutions for online sellers. With multiple locations in Ontario, BC, and Quebec - our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day We’re a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 20,000+ businesses in Canada have already saved over $10,000,000 in shipping costs for over 12 million parcels with Stallion Express.


What’s in it for me?

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and most importantly, YOU. Some of the benefits we offer include:

  • Birthday and work anniversary celebrations: Whether it's your birthday or work anniversary, we're all about celebrating you
  • Flex Time: We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario.
  • Office gym: Our exclusive office gym is available 24/7 at our head office in Mississauga. It’s not a commercial gym, but it has all the necessities—and more
  • Corporate Telco Discount: Benefit from our exclusive corporate discount for you and your family