Director Design, Experience Strategy

15 hours ago

Mississauga, Ontario, Canada Compass Canada Full time
Job Title: Director of Design, Experience Strategy

Join Compass Group Canada, a global foodservice and support services company, as a Director of Design, Experience Strategy. This role will lead the design team in creating innovative experiences that simplify work for colleagues and enhance the user experience with digital technology.

About the Role

The Director of Design, Experience Strategy will be responsible for envisioning emerging experiences, elevating design, and partnering with the Director of Product Design to transition visions into reality. This role requires a strategic thinker who can interpret business operations and context into design opportunities to reframe users' experience with digital technology.

Key Responsibilities
  • Envision Emerging Experiences:
    • Challenge the status quo and advocate for a spirit of curiosity and experimentation throughout the organization.
    • Work closely with leadership and engaging stakeholders to identify high-potential opportunity spaces and themes.
    • Co-lead the Experience Design Lab with the VP of Design, leading a small but mighty team of members with diverse backgrounds and inspire others with divergent thinking on new possibilities.
    • Develop a repeatable approach to identify new initiatives, envision experiences, and graduate projects into actual products.
  • Elevate Design + Partner with the Director of Product Design:
    • Transition visions into reality.
    • Increase the design maturity of the team.
  • Other Key Responsibilities:
    • Genuinely passionate about simplifying work for colleagues through constant evolution of enterprise software experiences and its implications on analog and digital workflows.
    • Omni-Channel / Service Design mindset: Think in Online/Offline digital Workflows, Systems, Touchpoints and not Screens.
    • Curious opportunist: Highly curious and can interpret rough understanding of our parent group's business operations and context into design opportunities to reframe users' experience with digital technology.
    • Strategic Designer: Think strategically and execute methodically, with a focus on evolving ourselves towards new interaction models.
    • An excellent communicator, catalyzing change with a conviction of what experiences need change, based on data, facts, and evidence if available.
    • Resourceful, Proactive, and Biased-towards-Action mentality: Experienced in a dynamic, fast-paced work environment like a top-tier design & innovation consultancies, incubators, and accelerators is a plus.
    • Changemaker: Navigate many facets of a large organization with different ideas, business requirements, and data points to derive at cohesive experience visions.
    • Experienced in creating novel experience concepts that is ahead of current interaction models of existing digital products.
    • Comfortable with being a misfit or misaligned - knowing that playing it safe means we're not pushing the boundaries.
Requirements
  • Experience in turning research insights into designs that address needs and opportunities.
  • Basic understanding of research methods.
  • Knowledge and experience integrating accessibility from UX to Engineering is a plus.
  • Experience in building design system for multiple products/platforms.
  • Expertise overseeing and supporting to build a cross-functional Design System.
  • Knowledge integrating a Design System team with Engineering.
  • Plus: Experience in building an in-house integrated Design System and processes.
  • Strong understanding at delivery and execution within Agile and SCRUM methodologies.
  • Experienced in and enjoy the day-to-day grind.
  • Experience advocating for Data, Insights, and UX to be thought-partners for Product and Digital Strategy.
  • Experienced peer to Product Directors to shift from reactive scope of work to leading proactive initiatives.
  • Value unique perspectives & building diverse team.
  • Experienced in managing a remote and diverse team and build culture around it.
  • Experience building a team that has complementing skills.
  • Empower Mgrs to own Product UX/UI Experience decisions.
About Compass Group Canada

Compass Group Canada is a global foodservice and support services company that's part of a global organization with 625,000 employees. We're committed to nurturing a diverse workforce representative of the communities within which we operate.

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