Bilingual Administrative Assistant

2 days ago

nova scotia, Canada Prime Hires Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.


Job description- candidate must be able to display empathy with customers, ability to handle difficult callers with professionalism

Supporting Disability Case Managers and Vocational Rehabilitation Counsellors on a variety of tasks and liaison for plan members; schools/colleges; and other stakeholders

Managing new claim set up

Providing front line customer service by telephone and email

Accountability for administrative duties and follow ups with claimants for outstanding information

Other duties as needed

We are seeking individuals with the ability to grow and change with our dynamic business and who enjoy working in a team environment.

Qualifications

As the preferred candidate, you will possess:

Bilingual (English/French) required, verbal and written. Post secondary education (would be an asset)

Minimum 2 years previous experience in an administrative/clerical role (would be an asset)

Knowledge of medical terminology and/or insurance terminology/concepts would be an asset

Knowledge of the Canadian Armed Forces terminology, processes and concepts would be an asset

Proficiency in MS Word, Excel and Web Based applications

Excellent organizational skills

Excellent communication skills (oral and written)

Solid office administration skills

Strong customer service experience in a demanding environment

Excellent problem-solving and decision-making skills

Analytical skills with a close attention to detail

Ability to work effectively in a team environment

Deadline driven


We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

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