Customer Care Supervisor

4 weeks ago


Vancouver, Canada The Orion Group Inc. Full time

Our client, a leading player in the construction and development industry known for delivering high-quality residential properties to clientele, is currently seeking a dedicated and customer-centric Customer Care Supervisor to join their team. If you're passionate about ensuring customer satisfaction, maintaining operational efficiency, and upholding quality standards, this could be the perfect opportunity for you.


Responsibilities:

  • Lead and train the Customer Care Team to provide exemplary service.
  • Serve as a professional and ethical representative to customers and employees.
  • Maintain the highest quality standards in their construction projects.
  • Implement an efficient document management system for customer databases, warranties, quality control, and more.
  • Assist in conducting Strata audits.
  • Monitor and follow up on service requests and claims.
  • Coordinate with trades for repairs and corrections.
  • Schedule meetings and facilitate communication between homeowners and trades.
  • Elevate the customer service experience during Pre-Delivery Inspections (PDIs).
  • Oversee the resolution of deficiencies in newly constructed buildings.
  • Provide assistance in completing repairs and touch-ups as needed.


Experience & Qualifications:

  • Minimum 4 years of customer service experience, with 1-2 years in the Construction & Development sector (including 1-2 years of supervisory experience).
  • High School Diploma, complemented by a degree or diploma related to the industry.
  • Valid driver's license for travel between project sites.
  • Strong problem-solving skills and customer-centric orientation.
  • Punctuality, reliability, and a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently, make informed decisions, and exercise sound judgment.
  • Exceptional organizational and time management skills.
  • Keen attention to detail and a highly organized disposition.
  • Self-motivation and adaptability.
  • Proficiency in computer skills, including the Microsoft Office Suite.


Full job description to follow.


  • Care Supervisor

    1 day ago


    Vancouver, Canada Villa Cathay Care Home Full time

    **Join our team as a Care Supervisor!** Villa Cathay Care Home is committed to providing the highest quality individualized and professional care to our seniors. By creating a safe, warm, and culturally focused Home, our elderly residents and their families find comfort and respect. Our interdisciplinary team of professionals provide care with love and...


  • Vancouver, Canada Amacon Full time

    **About Us** Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...


  • Vancouver, Canada Amacon Full time

    About Us Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Customer Care Officer

    4 weeks ago


    Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...


  • Vancouver, Canada Villa Cathay Care Home Full time

    **SUPPORT SERVICES SUPERVISOR** Villa Cathay Care Home invites you to join us in making a difference! Villa Cathay Care Home is committed to providing the highest quality, individualized and professional care to our seniors. By creating a safe, warm, and culturally focused Home, our elderly residents and their families find comfort, respect, and dignity....


  • Vancouver, Canada Providence Health Care Full time

    Job Description Summary Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and...


  • Vancouver, Canada Sundays Full time

    Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide exceptional...


  • Vancouver, Canada Best Buy Full time

    On-site Posting Customer Care Associate Do you have a passion for building meaningful relationships? As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate contract role is based out of our Vancouver, BC...


  • Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Customer Care Assistant 6 month contract (with possible extension leading to permanent role) **About Us** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real...


  • Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...


  • Vancouver, Canada Westbank Corp Full time

    **Position**: Customer Care Ambassador **Location**: Vancouver, BC Established 30 years ago, Westbank is private real estate development practice, headquartered in Vancouver, Canada. We are dedicated to the creation of inspiring, mixed-use projects, concentrating primarily in our core cities of focus: Vancouver, Toronto, Seattle, Tokyo and San Jose. Our...

  • Cleaner/supervisor

    1 month ago


    Vancouver, Canada NM Floor Care Full time

    **About Us**: We are a professional cleaning company that specializes in providing high-quality commercial and floor care services to businesses and facilities of all sizes in the Greater Vancouver Area. **Job Title**: Cleaner/Supervisor **Responsibilities**: - Clean all surfaces, including walls, floors, and ceilings - Dust and wipe down all fixtures,...

  • Health Care Aide

    1 month ago


    Vancouver, Canada Cogir Senior Living Canada Full time

    **Description** **_Wage per hour_** $28.74 Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. **Human Focus - Creativity - Excellence** We’re seeking...

  • Warehouse Supervisor

    3 weeks ago


    Vancouver, Canada Regional Recycling Full time

    **ABOUT THE OPPORTUNITY...** **Supervisor **(FT; 5 Days/week; 8 hours/day) Compensation ranging from $20/hr to $23/hr, and more (depending on experience), also includes company-paid extended health coverage that includes medical, dental, and vision, after passing probation. **Regional Recycling** is looking to add a hardworking energetic **supervisor** to...

  • Ltc Site Supervisor

    4 weeks ago


    Vancouver, Canada Providence Health Care Full time

    REQ: PHC23-138799 - Work Area: St. Vincent’s Langara - Base Site: Langara - City: Vancouver - Status: Regular Full Time - FTE: 1.00 - Wage: $45.90-55.32 - Job Category: Registered Nurse Registered Psychiatric Nurse - Post date: Jan 19, 2023 - Category: Residential Care Facilities - Hours: 0830-1630 - As per the current Public Health Orders (Long Term...


  • Vancouver, Canada Rove Concepts Full time

    Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create...


  • North Vancouver, Canada Sonova Full time

    North Vancouver, CanadaCustomer Care Representative - Are you passionate about providing customer service that exceeds expectations? Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!**Who...


  • Vancouver, Canada Wesgroup Properties Full time

    **Disclaimer**: The estimated salary range provided by Indeed is not reflective of the actual salary. Wesgroup Properties offers a highly competitive salary and total compensation package. Details of the total compensation package, including salary, will be discussed during the confidential phone interview portion of our screening. Wesgroup Properties...

  • Care Manager

    1 month ago


    North Vancouver, Canada Ohana Care Inc. Full time

    **Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...

  • Evening Supervisor

    4 weeks ago


    Vancouver, Canada Greens Organic and Natural Market Full time

    Greens Market is looking to add another Evening Supervisor to our team. We are a fun, forward-thinking company with an equally positive clientele and we need somebody who can work the evening shift and oversee general operations of the store during that time. The job will be primarily based in our Grocery department but will require helping relieve the break...