Customer Care Assistant

4 weeks ago

Vancouver, Canada Aquilini Development & Construction Full time

**Position**: Customer Care Assistant

6 month contract (with possible extension leading to permanent role)

**About Us**

Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that includes commercial and residential properties, hotels, golf courses, vineyards and blueberry and cranberry farms. In addition to these ongoing pursuits, AG has expanded its holdings to include assets in the sports & entertainment, renewable energy, aquaculture, tourist attractions, restaurants and food & beverage industries.

This opportunity within our Real Estate Development division focuses on the needs of our new home buyers. Aquilini Development has delivered thousands of homes ranging from single family homes to townhomes to apartments, across the Lower Mainland and BC. Currently, our portfolio has a large component of master plan communities developed in partnership with the First Nations. We are proud of the work we are doing with our Indigenous Partners and strive to bring forth a more affordable option for homeownership in our market. One of our most recent completed communities is Tsawwassen Shores which is now fully occupied with over 550 families.

We are seeking a highly organized and customer-oriented individual to join our team as a Customer Care Assistant. As a Customer Care Assistant, you will play a crucial role in ensuring our customers receive exceptional service and support throughout their home ownership entire experience. Reporting to the Customer Care Manager you will become a customer facing representative of the Aquilini Development brand.

**Primary Job Responsibilities**
- Support the Customer Care department including the Customer Care Coordinator and Customer Care Manager in day to day departmental activities.
- Conduct homeowner walkthroughs prior to completion along with key handovers at completion
- Meet with homeowner at closing to review closing package, key handover, confirm walkthrough items are complete, show owner’s location of parking/garbage room/storage lockers, building amenities etc.
- Support the Customer Care Coordinator to track post-occupancy deficiencies
- Monitor customer feedback and reviews, identifying areas for improvement and implementing necessary measures to enhance customer experience
- Prepare homeowner closing packages and manual with support from CCM
- Maintain and update customer databases with accurate and relevant information
- Delegate and manage crew schedules and ensure inspections and repairs are scheduled and completed in a timely manner
- Assist in development and implementation of customer care strategies, policies, procedures

**Qualifications**
- Required Knowledge, Skills, and Abilities_
- Passion for real estate development and community building
- A customer service-oriented personality with a firm but fair approach when dealing with home owners extra requests
- Punctuality and diligence for arriving at meetings prepared and on time.
- A team player, personable with a positive outlook on every situation
- Self-motivated, proactive, and adaptable with a strong willingness to learn and be challenged
- Outgoing, strong verbal and written communication skills
- Strong organizational and critical thinking skills
- Particular attention to detail and consistency
- Ability to work independently with minimum supervision
- Disciplined with time management, capable of working under pressure with multiple projects and tasks with simultaneous deadlines
- Proficient with Microsoft Office (Office 365)
- Required Training and Experience_
- 2 years work experience in customer service
- 2 years work experience administration
- Working Conditions_
- Time will be split between in our downtown head office and on the construction site in Tsawwassen (safety PPE will be provided) in varying amounts depending on project timeline
- Parking is provided and mileage will be covered

  • Assistant Care Manager

    2 months ago

    Vancouver, Canada The Care Group Full time

    We are looking for Assistant Care Manager to join our KitsCare team! This position assumes a role in providing advisory to the management and team on the best practices to create an environment to the residents, staff and visitors that is safe, secure, healthy, and happy leading to excellence and quality of care. To provide a high level of leadership...

  • Health Care Assistant

    2 days ago

    Vancouver, Canada The Care Group Full time

    **Direct Nursing Service is hiring for Health Care Assistants** **Shifts are vary, FT and PT, casual are available** **THE OPPORTUNITY** We are looking for **Health Care Assistants **to join our **Casa Mia Care** team in Vancouver, B.C. **What is in for you?** - ** start wage leveling at $28.74, benefits.** **PRIMARY DUTIES & KEY RESPONSIBILITIES** -...

  • Personal Care Assistant

    2 months ago

    Vancouver, Canada Micaela Evans Care Full time

    **Seeking PT Personal Care Assistants (East Vancouver)** I am an Independent quadriplegic woman in my late-20s living in East Vancouver close to Renfrew skytrain. I work full time from home and require assistance for a short bit each morning and evening to support my days. I’m seeking an awesome assistant or two to add to my team! I need assistance with...

  • Health Care Assistant

    4 days ago

    Vancouver, Canada The Care Group Full time

    The Care Group (“TCG”) offers high quality residential care services to complex care clients in 8 homes throughout the Lower Mainland and Vancouver Island. **THE OPPORTUNITY** We are looking for **Registered Care Aides** to join our Braddan and Point Grey Private Hospital team in Vancouver, B.C. **What is in for you?** - ** Starting wage levelling at...

  • Health Care Assistant

    2 months ago

    Vancouver, Canada The Care Group Full time

    The Care Group (“TCG”) offers high quality residential care services to complex care clients in 9 homes throughout the Lower Mainland and Vancouver Island. **THE OPPORTUNITY** We are looking for **Registered Care Aides** to join our Braddan Private Hospital team in Vancouver, B.C. **What is in for you?** - ** Starting wage levelling at $28.74,...

  • Assistant Director of Care

    3 weeks ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity and are proud to offer a safe work environment that fosters growth, teamwork and fulfillment. We are looking for dedicated and conscientious **Assistant...

  • Assistant Director of Care

    1 week ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity and are proud to offer a safe work environment that fosters growth, teamwork and fulfillment. We are looking for dedicated and conscientious **Assistant...

  • Health Care Assistant

    2 months ago

    Vancouver, Canada Villa Cathay Care Home Full time

    **HEALTH CARE ASSISTANT** Villa Cathay Care Home invites you to make a join us in making a difference! We are looking for a compassionate, energetic Health Care Assistant to join our diverse team of health care professionals at our new facility that is home to over 155 residents. Villa Cathay Care Home is committed to providing the highest quality,...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity andare proud to offer a safe work environment that fosters growth, teamwork and...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity andare proud to offer a safe work environment that fosters growth, teamwork and...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity andare proud to offer a safe work environment that fosters growth, teamwork and...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, Canada The Care Group Full time

    If you're seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group.We honor diversity and inclusivity and are proud to offer a safe work environment that fosters growth, teamwork and fulfillment.We are looking for dedicated and conscientious Assistant Director...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, Canada The Care Group Full time

    If you're seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group.We honor diversity and inclusivity and are proud to offer a safe work environment that fosters growth, teamwork and fulfillment.We are looking for dedicated and conscientious Assistant Director...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity andare proud to offer a safe work environment that fosters growth, teamwork and...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity andare proud to offer a safe work environment that fosters growth, teamwork and...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, British Columbia, Canada The Care Group Full time

    If you're seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group.We honor diversity and inclusivity and are proud to offer a safe work environment that fosters growth, teamwork and fulfillment.We are looking for dedicated and conscientious Assistant Director...

  • Assistant Director of Care

    2 weeks ago

    Vancouver, British Columbia, Canada The Care Group Full time

    If you're seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group.We honor diversity and inclusivity and are proud to offer a safe work environment that fosters growth, teamwork and fulfillment.We are looking for dedicated and conscientious Assistant Director...

  • Caregiver (Health Care Assistant)

    1 month ago

    Vancouver, Canada Hero Home Care Full time

    Hero Home Care is looking for exceptional Caregivers (Health Care Assistants) to join our team of Heroes and help improve the lives of seniors in our community! As a Caregiver (all position titles are "Casual Caregiver") you will work one-on-one with seniors in their homes helping promote independence and allowing them the choice to live life on their own...

  • Customer Care Representative

    5 days ago

    Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...

  • Health Care Assistant

    6 days ago

    Vancouver, Canada Hero Home Care Full time

    Hero Home Care is looking for exceptional **Health Care Assistants **to join our team of Heroes and help improve the lives of seniors in our community! As a **Health Care Assistant** (**all position titles are "Casual Caregiver"**) you will work one-on-one with seniors in their homes helping promote independence and allowing them the choice to live life on...