Care Manager

2 weeks ago

North Vancouver, Canada Ohana Care Inc. Full time

**Why choose Ohana Care?**

Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary, Edmonton, Vancouver and the surrounding areas.

**Who we're looking for**

Ohana Care is looking to hire a client-focused **Care Manager**. As part of the Ohana Care family, our employees must be passionate about providing seniors with outstanding care. Therefore, the most crucial part of our work is to build relationships with our clients to ensure they feel cared for.

As our clients' first point of contact, the **Care Manager**will play a vital role in the company's overall growth strategy. As a private equity-backed company, the sky is the limit for our employees. We reward hard work and dedication with exceptional opportunities to grow with the company. Of course, we expect a little more from our employees - it is not unusual for our team to "pitch in" other areas to get the job done. We recognize these contributions and love to provide career development opportunities in return.

Often when our clients call, they face a difficult decision regarding their own care or the care of a much-loved family member. Therefore, the **Care Manager** must be professional and sensitive in all client communications as we guide them toward the best care plan.

We offer a range of home care services provided in the home, assisted living facilities, and nursing homes around Calgary, Edmonton, Vancouver and the surrounding areas, 24 hours a day, 365 days a year.

If you meet the below requirements, we'd love to hear from you.

**Job Duties**
- Providing clients with all the necessary information required to make an informed decision about their care needs.
- Proactively selling the services of Ohana Care - it is essential that the individual in this position gains an in-depth knowledge of Ohana Care's various services and feels confident in selling the most appropriate option to our clients.
- Creating and maintaining excellent records of all potential sales leads and service inquiries using our Customer Relationship Manager (CRM).
- Proactively following up on all inquiries via our website and other social media channels.
- Developing and maintaining trusting relationships with existing and potential clients.
- Communicating internally to ensure that all new clients are correctly registered and matched with the appropriate caregivers.
- Following up with all new clients at regular intervals to ensure they are satisfied with the level of service. It is essential to remain organized to ensure that follow-up calls occur and any concerns are rectified immediately.
- Sharing ideas for business growth and sales strategies with the Ohana Care leadership team and colleagues. Teamwork is essential to the success of Ohana Care.
- The ability to write, create and edit marketing materials such as blog posts and website copy would be considered an asset

**Qualifications and Experience**
- Valid Criminal Record Check
- Excellent computer skills required (experience with AlayaCare and HubSpot CRM or similar programs would be considered an asset)
- Sales-oriented with a hunger to achieve sales targets
- Self-motivated, capable of working independently in a fast-paced environment
- Exceptional verbal and written communication skills

**Ohana Care offers**
- Robust health care plan which includes Medical, Dental, Vision, and health benefits.
- RPP employer contribution after 1 year of service
- Branded vehicle
- Job Types: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: From $100,000.00 per year

**Benefits**:

- Company car
- Company pension
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Ability to commute/relocate:

- North Vancouver, BC V7P 3R9: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Care Manager: 1 year (preferred)
- Service Based Sales: 5 years (preferred)

Licence/Certification:

- Registered Nurse (RN) License (preferred)

Work Location: In person

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