Customer Care Coordinator

3 weeks ago

Vancouver, Canada Wesgroup Properties Full time

**Disclaimer**: The estimated salary range provided by Indeed is not reflective of the actual salary. Wesgroup Properties offers a highly competitive salary and total compensation package. Details of the total compensation package, including salary, will be discussed during the confidential phone interview portion of our screening.

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.2 million square feet of commercial and multi-family real estate and has built more than 7,000 homes in 100 communities. With the active projects in our development pipeline, the portfolio will grow to over 7 million square feet over the next six years. Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

**Responsibilities**:

- Understand and communicate details on building layouts, general building details, policies regarding New Home Warranty, and Strata related information.
- Understand purchaser contract obligations, send correspondence, set appointments, update schedules for appointments, oversee homeowner completions, and liaise with sales as needed.
- Liaise with Customer Care Team to conduct quality control inspections of each unit in preparation for purchaser walkthroughs
- Update and maintain deficiency list, schedules to meet target completion dates by managing trades and 3rd parties while liaising with Construction.
- Physically prepare the home for homeowner Key pick up by conducting in-person checking within the building, including any final missed cleaning, placing gifts, tumbling keys, miscellaneous building and homeowner related tasks.
- Coordinate and track ordering of materials, obtaining quotes and confirming scopes of work, issuing purchaser orders, organizing gift boxes and purchaser keys
- Ensure excellent customer experience during orientation appointment, move in, and post completion.
- General and administrative duties and special projects as required by the Customer Care team.

**Qualifications and Knowledge**:

- Previous experience with residential construction, real estate, or sales required.
- Post-Secondary and diploma/certificate in business or construction field an asset.
- Experience using MS Office suite, Adobe, and other Construction or sales related software. Must be computer literate and proficient in MS Outlook.
- Experience using Industry related CRM systems such as Salesforce is an asset.
- Ability to read and interpret contract specifications, drawings, and other construction related documents.
- Superior organizational, critical thinking, and time management skill in order to prioritize workload.
- Proven effective communication skills (verbal and written); able to communicate with a variety of people and groups.
- Self-motivated and adaptable with a strong willingness to learn and be challenged.
- Positive and upbeat attitude with strong interpersonal skills including conflict resolution abilities.
- Proficient language skills in Cantonese or Mandarin would be considered an asset but not a requirement.

**What we offer**:

- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President, providing you with opportunities to participate in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
- The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and going above and beyond.
- A competitive compensation package with robust and extensive health benefits including a generous Health Care Spending Account.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each year.

We thank all applicants for their interest; however, only those selected for follow-up will be contacted.

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