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Customer Care Sales Agent

4 months ago

Vancouver, Canada Rove Concepts Full time

Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers. Our growth has led us to occupy three showrooms across North America, and now expanding into New York, Melrose, San Diego, and San Francisco. We continue to expand our showroom spaces to provide exceptional customer experiences. We are people-focused and love to train the right individual, so if you believe you have the characteristics listed below, we'd love to hear from you.

Rove Concepts Sales & Customer Care Team’s objective is to maximize sales opportunities through phone, live chat, and e-Commerce channels. As a Customer Care Sales Agent, you will be part of the team that takes care of our customers and drives sales. In this critical front-line role, you will be responsible for providing general support for customers, including addressing store policies, shipping lead times, product knowledge, brand information, and actively engaging in sales activities.

We are looking for confident individuals with enthusiastic, friendly, and motivated personalities. Ideally, this person would have a passion for building client relationships in tandem with an interest in furniture and design.

**WHAT YOU’LL DO**:

- Develop and cultivate a customer-centric environment with a focus on driving initial purchases to final mile delivery.
- Demonstrate strong conflict resolution and interpersonal communication skills to deescalate customer opportunities while maintaining an empathetic tone and demeanor.
- Respond to customer inquiries promptly and effectively by staying on top of assigned tickets, ensuring same-day ticket review.
- Maximize sales during key periods, such as Black Friday, by actively engaging customers and promoting relevant offers.
- Dedicate yourself to customer success, always going above and beyond to find great solutions for our customers.
- Perform other administrative tasks as required, including participating in warehouse sales, and more.

**WHAT WE’RE OFFERING**:

- Rocketing growth - yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
- Casual and open work environment
- Competitive salary and benefits package with 3 weeks’ vacation to start
- Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
- Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

**BENEFITS**
- Vacation Pay
- Extended Health Care
- Dental Care
- Bonus Scheme
- Smart / Casual

Join our passionate and growing team as a Showroom Store Manager, and play a vital role in ensuring the success and growth of our showroom. We offer a competitive salary and benefits package, along with opportunities for professional development and advancement. If you thrive in a fast-paced environment and have a passion for sales and customer service excellence, we would love to hear from you.