Customer Care Ambassador

3 weeks ago


Vancouver, Canada Westbank Corp Full time

**Position**: Customer Care Ambassador

**Location**: Vancouver, BC

Established 30 years ago, Westbank is private real estate development practice, headquartered in Vancouver, Canada. We are dedicated to the creation of inspiring, mixed-use projects, concentrating primarily in our core cities of focus: Vancouver, Toronto, Seattle, Tokyo and San Jose. Our body of work includes residential, hotels, retail, creative workspace, district energy, net zero carbon initiatives, affordable housing, exhibitions and public art, with over $50B of projects completed or under development. As our practice has evolved, we have assembled a collection of cultural enterprises including restaurants, gyms, spas, music venues, private member clubs, fashion, dance schools and food halls, known as the Westbank Ecosystem, which we weave throughout our projects. We bring this ecosystem to life through collaborations with some of the most talented artists, architects, designers and entrepreneurs in the world.

The purpose of this position is to work with our Customer Care Team for the courteous, appropriate, and expeditious resolution of all customer inquiries for our Properties. You will work through all inquiries relating to project start-up, developer walkthroughs, purchaser walk-throughs, preparation for closing, common areas, and post-closing.

**Job Duties & Responsibilities**:

- You will work diligently to respond to and resolve all purchaser/customer inquiries relating to their property. This will be done in line with our Company standards and best practice identified by your Customer Care Team and Manager.
- Maintain, track, monitor, and complete reports and system setup for the customer interface for each stage of the project lifecycle:

- Start-up of project
- Developer Walkthroughs
- Purchaser Walkthroughs
- Preparation for closing
- Common areas
- Post-Closing

**Qualifications**:

- Excellent written and verbal communication skills in English
- Exceptional Microsoft Office skills with property management software experience and asset
- Problem solving and decision-making skills
- Knowledge about the process involves in construction closing, warranty and deficiencies
- Knowledge in Microsoft Word, Excel and Procore

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Microsoft Office: 2 years (required)

Work Location: In person



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