ServiceNow Technical Architect

3 weeks ago

Toronto, Canada VStream Labs Inc. Full time

We are seeking an experienced ServiceNow Technical Architect to join our team. The ideal candidate will have a minimum of 10 years in the Service-Now Platform and at least 5 years of recent experience as a Solution Architect or Senior Developer in the ServiceNow Platform. This role requires strong technical expertise, certifications in relevant ServiceNow modules, and the ability to work within a bilingual environment (French/English).


Responsibilities:

  • Lead the implementation of ServiceNow projects as the practice lead or lead technical architect.
  • Develop and implement solution architectures and frameworks, ensuring alignment with organizational strategies.
  • Analyze functional requirements and translate them into comprehensive technical solutions.
  • Ensure the integration of ServiceNow with other applications and systems.
  • Collaborate with architecture governance bodies to ensure compliance and strategic alignment.
  • Provide technical leadership and guidance to development teams throughout the project lifecycle.
  • Adhere to Government of Canada Web Standards, including WCAG, CLF, and WET, in all solutions.
  • Manage and support ITSM Tool implementations, upgrades, and the development of custom modules.


Requirements:

  • A university degree in a related business or technology discipline; OR a two-year college diploma in a related business or technology discipline; OR a university degree in any field with a minimum of 5 years of related IT experience; OR at least 5 years of work experience in the IT field without a degree.
  • Minimum of 10 years of experience in Software Application Development, including developing solution architectures, frameworks, and strategies; analyzing functional requirements; ensuring the integration of software solutions; and collaborating with architecture governance bodies.
  • Minimum of 5 years of experience in the past 6 years leading the implementation of ServiceNow projects as the lead technical architect or practice lead.
  • Must possess three (3) Certified Implementation Specialist (CIS) certifications. At least two of these certifications must be for ITSM, ITOM, HRSD, or AppEngine. Proof of active certification is required.
  • Must be bilingual (French/English), both written and spoken.
  • Must provide evidence of a valid security clearance at the Reliability level.
  • Must have a minimum of one year of cumulative experience integrating an ITSM Tool with other applications or systems.
  • Experience performing tasks similar to those listed in the key responsibilities for ITSM Tool implementation or upgrade projects.
  • Experience supporting specific components or modules of an ITSM Tool or ITIL processes.
  • Demonstrated experience in developing scripts/products relevant to the call-up. Points will be awarded based on years of experience.
  • Experience in the design and development of enterprise-class relational databases. Points will be awarded based on years of experience.
  • Demonstrated experience with ASP.NET application development. Points will be awarded based on years of experience.
  • Experience in developing public-facing web applications compliant with Government of Canada Web Standards: CLF 2.0, WCAG, and WET. Points will be awarded based on the number of projects completed.
  • Demonstrated experience in developing web applications using HTML5. Points will be awarded based on the number of projects completed.
  • Experience in working with HTML and CSS. Points will be awarded based on years of experience.
  • Demonstrated experience working with JavaScript or jQuery. Points will be awarded based on years of experience.
  • Experience in the last 10 years working for a Federal or Provincial Government Department/Agency. Points will be awarded based on years of experience.
  • Demonstrated experience working with an ITSM tool. Points will be awarded based on the number of projects completed.
  • Location of the resource within Canada. Points will be awarded based on proximity (NCR, GTA, or other locations in Canada).
  • If the resource is identified as a sub-contractor, demonstrate at least 6 cumulative months of contracted professional services within the last three years, including specific project details. Points will be awarded based on the duration of the experience.


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