Current jobs related to Customer Success Operations Manager - Canada - Trantor
-
Customer Success Manager
5 months ago
Canada Tribute Technology Full timeTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...
-
Customer Success Manager
1 week ago
Canada, CA Apex Systems Full timeCustomer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and relevant industry experience.Start date: ASAP.Office Location: 100% remote (within Canada)Length: 6 month contract to start. Will be...
-
Customer Success Enablement Manager
5 months ago
Canada Sophos Full time**About Us** **Role Summary** - As a Customer Success Enablement Manager, you'll ensure optimal performance across all Customer Success teams by focusing on internal communications, training, and quality assurance. Collaborating with stakeholders throughout the organization, you'll streamline information flow and maintain the Customer Success Rules of...
-
Enterprise Customer Success Manager
3 weeks ago
Canada Boundlessfellows Full timeAbout the RoleWe're seeking a highly skilled Senior Enterprise Customer Success Manager to lead and champion our relationships with key strategic retail partners across both Caper and Whitelabel Ecommerce solutions.As a successful candidate, you will provide strategic insights to propel the success of our enterprise offerings, advocate for retailers'...
-
Head of Customer Success
5 months ago
Canada OpsLevel Full timeAbout OpsLevel OpsLevel is the leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever. We believe that developer portals are the linchpin to a successful developer experience. With customers like Duolingo, Sotheby's, Keller Williams, and Convoy, we know that the best businesses in the world...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.Key Responsibilities:Lead the initial customer handoff process, including introductory calls...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.Key Responsibilities:Lead the initial customer handoff process, including introductory calls...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.The ideal candidate will have a proven track record in customer success management, preferably...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success ManagerDevsinc LLC, a leading software development agency, is seeking a strategic and customer-focused Customer Success Manager to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.The ideal candidate will have a proven track record in customer success management, preferably...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer...
-
Customer Success Manager
4 months ago
Canada Bridgit Full time**About us**: Bridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our team loves the people they work with at Bridgit. We are proud of our average tenure...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeJob Title: Software Customer SuccessDevsinc LLC is a leading software development agency that specializes in delivering technology solutions through staff augmentation, dedicated teams, and complete software outsourcing. We are poised to expand further by establishing a robust customer success function targeted at enhancing customer satisfaction and driving...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeJob Title: Software Customer SuccessDevsinc LLC is a leading software development agency that specializes in delivering technology solutions through staff augmentation, dedicated teams, and complete software outsourcing. We are poised to expand further by establishing a robust customer success function targeted at enhancing customer satisfaction and driving...
-
Software Customer Success Manager
2 months ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
2 months ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
-
Software Customer Success Manager
1 month ago
Canada Devsinc LLC Full timeCustomer Success Leader WantedDevsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our...
Customer Success Operations Manager
3 months ago
Customer Success Operations Manager
The Customer Success Operations Manager will work with the Customer Success management team to collect and organize operational data. The CS Ops Manager will use this data to generate reports tracking program status and trends and also create presentations for executive leadership. This role is part of a fast-paced organization and the ability to manage multiple priorities and projects is required.
Job Description:
- Collaborate closely with the Customer Success team to implement operational strategies.
- Analyze customer data and metrics to identify trends, opportunities, and areas for improvement in customer success processes.
- Manage our customer relationship management system (Gainsight), ensuring accurate and up-to-date customer information.
- Assist in designing and implementing workflows and automation to streamline customer onboarding, communication, and support processes.
- Monitor and report on key performance indicators (KPIs) related to customer success, providing regular updates and insights to relevant stakeholders.
- Support the development and delivery of customer training materials, resources, and documentation.
- Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure alignment and efficient communication related to customer success initiatives.
- Review deliverables prepared by the team.
- Build and execute project work plans and revise as appropriate to meet changing needs and requirements
Candidate Profile:
- To excel in the role of Customer Success Operations Manager, you should possess a minimum of 6-8 years of relevant experience in customer-facing roles, ideally within customer success, customer support, operations or Project management, particularly within the technology or SaaS sector.
- Strong Project Management skills including but not limited to project tracking and resource utilization.
- Your expertise in data analysis will be evident through your ability to dissect customer data, recognize trends, and convert insights into actionable suggestions, thereby driving enhanced customer success outcomes
- Your familiarity with various CRM systems, such as Salesforce, Gainsight or HubSpot, will underscore your ability to adeptly manage customer interactions, track progress, and uphold precise and up-to-date records
- Experience in tracking project deliverables using Jira/similar tools.
- Proficiency in key features of the GSuite including Drive, Gmail, Docs, Sheets, Forms, and Slides.
- A proven track record of optimizing processes, alleviating bottlenecks, and introducing workflow automation will showcase your prowess in enhancing operational efficiency
- Collaboration will come naturally to you, having effectively worked with cross-functional teams, including Sales, Marketing, and Product, to synchronize strategies and ensure a smooth and consistent customer journey.
- Your excellent communication skills, both written and verbal, will shine through as you convey intricate information with clarity and conciseness in interactions with both customers and colleagues.
- In past roles, you’ve thrived in problem-solving, adeptly navigating customer challenges and inquiries with a composed demeanor, consistently delivering innovative solutions to meet customer needs.
- Your customer-centric mindset has been your driving force, evident through your commitment to exceed expectations and guarantee customer contentment in every interaction.
- Project management certification (PMP / Prince2) will be an added advantage.
