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Software Customer Success Manager
2 months ago
Devsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.
We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.
The ideal candidate will have a proven track record in customer success management, preferably within the technology or software development sector.
Key Responsibilities:- Lead the initial customer handoff process, including introductory calls involving sales representatives, account managers, and technical team leads.
- Develop and execute re-engagement strategies, including personalized outreach and internal team huddles to brainstorm solutions.
- Collaborate with sales and technical teams to customize upsell opportunities within existing customer accounts.
- Lead and mentor the customer success team, setting ambitious goals and providing guidance to ensure high performance.
- Work closely with cluster heads, the Chief Business Officer, and the executive leadership team to align customer success strategies with overall business goals.
- Provide regular updates to the executive leadership team on customer success initiatives and outcomes.
- Continuously analyze market trends and customer data to refine strategies and processes.
- Proven track record in customer success management, preferably within the technology or software development sector.
- Experience with CRM systems, particularly HubSpot, and customer success automation tools.
- Driven by targets and performance metrics, with a clear focus on results.
- Competitive salary with a performance-based incentive plan.
- Comprehensive benefits package including health, dental, and vision insurance.
- Vacation policy and a collaborative workplace culture.
