Software Customer Success Manager

4 days ago


Canada Devsinc LLC Full time
Customer Success Leader Wanted

Devsinc LLC, a leading software development agency, is seeking a seasoned professional to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer satisfaction and business growth through strategic planning and execution.

Key Responsibilities:
  • Develop and execute customer success strategies to enhance customer satisfaction and retention.
  • Lead the customer handoff process, ensuring seamless onboarding and introductory calls with sales representatives, account managers, and technical team leads.
  • Collaborate with sales and technical teams to identify upsell opportunities and develop customized solutions.
  • Manage and mentor the customer success team, setting ambitious goals and providing guidance to ensure high performance.
  • Work closely with cluster heads, the Chief Business Officer, and the executive leadership team to align customer success strategies with overall business objectives.
Requirements:
  • Proven track record in customer success management, preferably within the technology or software development sector.
  • Experience with CRM systems, particularly HubSpot, and customer success automation tools.
  • Driven by targets and performance metrics, with a clear focus on results.
What We Offer:
  • Competitive salary with a performance-based incentive plan.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Vacation policy and a collaborative workplace culture.


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