Software Customer Success Manager

6 days ago

Canada Devsinc LLC Full time
Customer Success Leader Wanted

Devsinc LLC, a leading software development agency, is seeking a seasoned Customer Success professional to drive customer satisfaction and business growth.

We're looking for a strategic and customer-focused leader to lead our customer success initiatives, ensuring our customers achieve their desired outcomes while using our services.

The ideal candidate will have a proven track record in customer success management, preferably within the technology or software development sector.

Key Responsibilities:
  • Lead the initial customer handoff process, including introductory calls involving sales representatives, account managers, and technical team leads.
  • Develop and execute re-engagement strategies, including personalized outreach and internal team huddles to brainstorm solutions.
  • Collaborate with sales and technical teams to customize upsell opportunities within existing customer accounts.
  • Lead and mentor the customer success team, setting ambitious goals and providing guidance to ensure high performance.
  • Work closely with cluster heads, the Chief Business Officer, and the executive leadership team to align customer success strategies with overall business goals.
  • Provide regular updates to the executive leadership team on customer success initiatives and outcomes.
  • Continuously analyze market trends and customer data to refine strategies and processes.
Requirements:
  • Proven track record in customer success management, preferably within the technology or software development sector.
  • Experience with CRM systems, particularly HubSpot, and customer success automation tools.
  • Driven by targets and performance metrics, with a clear focus on results.
What We Offer:
  • Competitive salary with a performance-based incentive plan.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Vacation policy and a collaborative workplace culture.

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