Remote Bilingual Customer Experience Specialist

2 weeks ago


LanaudièreNord SaintEsprit, Canada Neo Financial Full time

Gig Description
Rôle
Notre équipe d’expérience client est un groupe de personnes très performantes qui travaillent dans un environnement extrêmement collaboratif pour veiller à l’avancement de nos systèmes et à une expérience de la plus haute qualité. Pensez-y de la manière suivante : lorsque la personne à laquelle vous tenez le plus au monde communique avec nous pour demander de l’aide, quel type d’expérience voudriez-vous qu’elle ait? Voilà C’est ce que notre équipe s’efforce de créer pour toute notre clientèle. Oui, nous faisons partie d’un établissement financier, mais au sein de cette équipe, nous créons de la valeur au moyen d’interactions et non de transactions.
Ce que vous allez faire :
Être le premier point de contact avec la clientèle de Neo (actuelle et future) pour notre gamme de produits complète et communiquer avec elle au moyen d’une multitude de canaux, y compris par clavardage et au téléphone.
Prendre la responsabilité de la relation en transformant les interactions en conversations fructueuses qui donnent à la clientèle l’impression de parler à un proche.
Utiliser sa passion pour les produits de Neo pour éduquer et aider la clientèle à trouver des solutions à long terme pour ses besoins.
Absorber les connaissances comme une éponge et en apprendre plus sur le paysage financier.
Experience/Skills
Ce que nous recherchons :
Avoir au moins d’une année d'expérience dans un rôle axé sur la clientèle, que ce soit en personne ou en ligne.
Avoir un esprit d’analyse et aimer trouver des solutions innovantes aux problèmes de la clientèle.
Aimer apprendre de nouvelles technologies et avoir l’habitude de partager ses connaissances avec les autres.
Prendre plaisir à être en compétition avec soi-même en cherchant des occasions d’apprendre et en trouvant de nouveaux défis à relever. S’efforcer d’atteindre les objectifs de performance et de productivité.
Comprendre l’importance d’offrir plus de valeur à la clientèle au moyen de services supplémentaires qui répondent à ses besoins.
Operating Hours
Heures d ’ ouverture
Lundi-dimanche (y compris les jours fériés)
De 7 h à 20 h (heure normale des Rocheuses)
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of   20   hours   each week   on all schedules
Mandatory Requirements
Exigencies obligatoires
Doit parler couramment l’anglais et le français.
Doit être en vidéo-conférence pendant toute la durée de la formation (2 semaines).
Doit réussir la vérification des antécédents et du crédit.
Doit assister à tous les programmes de formation et la période d’incubation pour réussir la formation.
Training Information
Duration
80 Hours
Price
$79.99   CAD
Course Details



  • Saint-Laurent, Canada Dr Wisdom - Centre Dentaire Aoude VSL Full time

    **About Us**: Dr. Wisdom Dental Clinic is a renowned dental clinic located in Montreal, Canada. We strive to deliver world-class dental care and believe in building strong relationships with our patients. We are currently seeking a dedicated and perfectly bilingual (English and French) Customer Engagement Specialist to join our dynamic...


  • Saint John, Canada Geotab Full time

    Who we are:Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the...


  • Saint John, Canada Geotab Full time

    Who we are:Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the...


  • Saint John, NB, Canada Circular Materials Full time

    Bilingual Manager, Procurement & Vendor Management - Remote Bilingual Manager, Procurement & Vendor Management - Remote OVERVIEW Based in the Atlantic Provinces and reporting to the Senior Director, Procurement & Vendor Management, the Bilingual  Manager, Procurement & Vendor Management - Remote  will work closely with internal and external...


  • Saint-Laurent, Canada Viscofan Canada Full time

    **Customer Service Specialist** **Viscofan Canada** **The Company**: Viscofan Canada is part of the International Viscofan Group which is the world leader in casings for meat products with distribution in more than 100 countries around the world. Casings are an essential ingredient for the food sector when producing sausages, frozen meat and other...

  • Project Specialist

    1 day ago


    Saint-Laurent, Canada ABB Full time

    **Project Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...


  • Saint-Laurent, Canada JRTech Solutions Full time

    JRTech Solutions is a privately held Canadian company providing high-tech solutions to retailers to improve the efficiency of their sales system. We are the leading north American supplier of the world’s most reliable electronic labeling systems, Pricer. We are a dynamic, fast growing company with a rewarding, respectful work environment and positive and...

  • MANAGER DE CONTRAT

    2 weeks ago


    Saint John, NB, Canada Circular Materials Full time

    Bilingual Manager, Procurement & Vendor Management - Remote Bilingual Manager, Procurement & Vendor Management - Remote OVERVIEW Based in the Atlantic Provinces and reporting to the Senior Director, Procurement & Vendor Management, the Bilingual  Manager, Procurement & Vendor Management - Remote  will work closely with internal and external...


  • Saint-Laurent, Canada Crown Lift Trucks Full time

    We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...


  • Montreal-nord, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customs Specialist

    3 weeks ago


    Saint-Laurent, Canada DSV Global Transport & Logistics Full time

    DSV - Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with...


  • Saint-Laurent, Canada IKEA Full time

    Who you are *** This position is hybrid at the IKEA call center. Residing in the greater Montreal area is a must. - You have at least 2 years of experience in a Scheduler, Intraday, Forecaster or Timekeeping role - You have at least 2 years of experience working within contact centre/customer service - You’ve got proven experience in working with...

  • Customs Specialist

    2 weeks ago


    Bas-Saint-Laurent, Canada DSV Global Transport & Logistics Full time

    DSV - Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with...


  • Montreal-nord, Canada Backstage Full time

    **Numéro de demande** : 181128 **Groupe de carrière** : Corporate Office Careers **Catégorie d'emplois**: Expérience Employé et Planification **Exigences en matière de voyage**: 0 - 10% **Type d'emploi**: Full-Time **Pays** : Canada (CA) **Province** : Nova Scotia; Ontario; Québec **Ville** : Montréal-Nord **Emplacement** : Bureau de...

  • Customer Service Agent

    15 hours ago


    Saint-Laurent, Canada Fiberlinks Textiles Full time

    Responsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Upsell products or services to customers when appropriate - Analyze customer needs and provide appropriate solutions or recommendations - Perform data entry tasks accurately and efficiently - Communicate effectively with customers to ensure...


  • Saint John, Canada Geotab Full time

    Who we are:Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the...


  • Saint John, Canada Aspire Software Full time

    **Vocantas is looking for a passionate and driven Sales Executive to help us grow to the next level!** The ideal Sales Executive will contribute directly to our team to un-cover opportunities and create value for both our prospects and our existing customer base. This individual understands complex details across operations and technological dynamics,...


  • Mont-Saint-Hilaire, Canada BBA Full time

    **Type of position**: Regular **Your future role on our team** We’re seeking a dynamic Procurement Specialist who has leadership skills. You must feel comfortable working in a consulting environment to meet the growing needs of our collaborators and clients. **With us, you’ll get the opportunity to...** - Be constantly aware of project needs and the...

  • Procurement Specialist

    15 hours ago


    Mont-Saint-Hilaire, Canada BBA Full time

    **Type of position**: Regular **Your future role on our team** We’re seeking a dynamic Procurement Specialist who has leadership skills. You must feel comfortable working in a consulting environment to meet the growing needs of our collaborators and clients. **With us, you’ll get the opportunity to...** - Be constantly aware of project needs and the...


  • Saint-Hyacinthe, Canada Semex Full time

    **Human Resources Specialist (Talent Management Specialist)** **Saint-Hyacinthe** **Permanent** The Semex Alliance is a dynamic global organization committed to developing and delivering innovative genetic solutions. We believe that people are truly the cornerstone of our success and that our employees are our most important asset. We are currently...