Customer Service Agent

2 weeks ago


SaintLaurent, Canada Fiberlinks Textiles Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Analyze customer needs and provide appropriate solutions or recommendations
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to ensure their satisfaction
- Maintain a high level of phone etiquette and professionalism at all times

**Skills**:

- Bilingual in French and English is highly preferred
- Ability to analyze customer inquiries and provide appropriate solutions
- Excellent communication skills, both written and verbal
- Strong customer service orientation with the ability to handle difficult situations professionally
- Proficient in data entry and computer skills (v-look up)

**Job Types**: Full-time, Permanent

**Salary**: $14.25-$22.22 per hour

**Benefits**:

- Casual dress
- Disability insurance
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Saint-Laurent, QC H4S 2B5 (required)

Ability to Relocate:

- Saint-Laurent, QC H4S 2B5: Relocate before starting work (required)

Work Location: Hybrid remote in Saint-Laurent, QC H4S 2B5

Application deadline: 2024-02-22



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