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IAM Project Manager

4 months ago

Toronto, Canada Finance Professionals Inc. Full time

Daily Responsibilities:


  • Overseeing project processes and procedures; monitoring the productivity and performance of project team.
  • Managing all aspects of projects. Setting deadlines, assigning responsibilities, and monitoring and summarizing progress of project.
  • Ensuring adherence to project schedules and completion of project goals.
  • Preparing reports for upper management regarding status of project.
  • Ongoing management of service management teams and performance metrics: identifying opportunities to increase efficiency and accuracy of processed requests and tickets.
  • SLA and KRI management and reporting: ensuring these remain green and proactively manage new or emerging risks
  • Reporting: Maintaining and evolving unified performance and volume metrics for Provisioning and Fulfillment functions within the team. Revitalize and update business user bundles, increase user uptake and integration within Access Controls
  • Communication: Present and consolidate results and key updates to Head of Access
  • Management and senior executives and steering committees
  • Internal User Community Engagement: Develop and host quarterly access forum on key topics, upcoming events, best practices to ensure captive audience in internal community and to improve stakeholder engagement.
  • Ongoing process improvement and documentation: ensure regular review of access processes, documenting desktop procedures, ensuring documentation and digital footprint are kept up to date.
  • Issues and Problem Resolution: Continuously identify and address proactively potential issues, conflicts, and risks, mitigating any business impact.


Must-have Skills/Experiences:


  • Bachelor’s Degree in Business or Technology related subject matter area, Access Management, Identity Access Management
  • IT Risk Management, Microsoft Excel advanced,
  • Microsoft Power BI, VBA, Powerpoint design, public speaking and presentations, Tableau, Scrum and Agile knowledge, project management, KRI and KCI and management reporting
  • Senior experience within project/program management or direct transformation management experience
  • Ability to work in a matrixed and cross functional environment.'
  • Strong reporting experience, creating performance metrics and evaluating SLAs.
  • Changemaker personality with the ability to communicate with influence and build lasting and productive relationships.
  • Strategic thinking: ability to focus and take keen interest in understanding the business context, evaluate options and assess impacts of proposed changes to people and process.


Nice-to-have Skills/Experience:

  • IT Risk, Project Management certifications
  • Financial Services and Capital Markets experience