IAM Manager

2 weeks ago

Old Toronto, Canada Brainhunter Systems Ltd Full time

Brainhunter is currently seeking an “IAM Access Operations Manager” to work for our valued Financial Service Client. The position requires the successful consultant to be on-site 3 days a week either in Toronto, London, or Winnipeg.

The Manager, IAM Access Operations role will lead the IAM Operations supporting critical IAM operations across user access lifecycle, privilege access management, CIAM, MFA, and directory services for the client and family of companies. Reporting to the Director of Logical Access and Governance Operations, this role will be responsible for leading major transition projects and operations across the overall IAM domain for our client and their family of companies, ensuring the team delivers on-time value to stakeholders. Manage the operations teams to ensure they are operating at desired levels through proactive monitoring and tuning. Establish and maintain key operational metrics that demonstrate the health and performance of the overall operations. Participate in operational integration efforts with IAM engineering and other support teams.

Responsibilities:
  • Support the planning, design, and operationalization of enterprise-level identity and access management (IAM) operations capabilities.
  • Manage the user identity and access lifecycle management team responsible for daily provisioning and deprovisioning of user identity and access.
  • Identify and resolve gaps in business processes, which may include security/authorization setup, user documentation, data interface design, data migration, and reconciliation.
  • Serve as a trusted adviser to business stakeholders and understand their core business processes and priorities that can be enhanced using IAM solutions.
  • Assist in aligning overall security governance as it relates to IAM with IAM engineering and architecture.
  • Act as the single point of contact for all internal and external audit and compliance coordination and remediation.
  • Monitor compliance with policies, regulations, and customer requirements.
  • Investigate incidents and recommend corrective actions with SLAs.
  • Ensure documentation and maintenance of processes and procedures.
  • Work closely with engineering to ensure new capability rollouts are integrated within IAM operations.
  • Ensure training and awareness across IAM operations for all new enhancements and feature rollouts.
  • Liaise between supplier operations team and client engineering and architecture teams.
  • Responsible for day-to-day operational review and governance, including holding service providers accountable for contracted services and service levels.
  • Continuously improve processes for the access management team to enhance the IT security posture at the client.
  • Responsible for inter-team dependency identification, communication, and issue escalation.
  • Support the IAM analytics team with reporting metrics and design KPIs and KRAs for different stakeholders.
  • Develop and maintain IAM program policies and procedures as part of the transition and BAU.
  • Ensure operational challenges and escalations from end users and business stakeholders are well documented and added to the engineering pipeline for implementation, including automation opportunities.
  • Support leadership in creating IAM operations strategy to drive maturity forward.
  • Oversee escalations, customer inquiries, and support ticket resolutions pertaining to IAM operations.
  • Provide operational guidance and direction to influence technical decisions.
  • Keep up to date with the latest industry developments and trends.
  • Work with internal customers, business analysts, and application teams to understand evolving access requirements.
  • Demonstrate excellent management skills and promote teamwork and individual accountability while effectively utilizing available technology, tools, and resources to deliver services.
Specific Tools/Skillset:
  • A degree, preferably in computer science or a combination of education and related experience.
  • 7+ years of experience managing large IAM operations across multiple domains.
  • Hands-on supervisory or managerial experience with a proven ability to engage, motivate, evaluate, and mentor team members and managers.
  • Strong focus on metrics and reporting with an emphasis on continuous improvement.
  • Working knowledge of directory services, multi-factor authentication, single sign-on, and IGA technologies.
  • Familiarity with ITIL and ITSM processes, including incident, change, and problem management.
  • Critical thinker with a high degree of business acumen and decision-making ability.
  • Comfortable with ambiguity and change.
  • Experience in identifying and developing talent.
  • Ability to structure work assignments required to achieve desired outcomes.
  • Excellent stakeholder management skills and strong verbal and written communication skills.
  • Demonstrated ability to build and maintain collaborative relationships across multiple geographies and business functions.

How to Apply: Please email your resume to Reema Kaur at reema.kaur@brainhunter.com

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

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