Manager, Iam Network

3 weeks ago

Toronto, Canada LCBO Full time

Location Address:
100 Queens Quay East, 9th Floor, Toronto

Number of Openings:
1

Pay

$72,205.00 - $130,012.00

Job Posting Description:
This is a hybrid role [#LI-Hybrid]

The IAM, Network & Telephony Ops Manager is responsible for planning, managing, increasing adoption, delivering, and supporting the enterprise level Identity, Messaging, Network and Telephony services including enterprise data center hardware, and on-prem and cloud infrastructures throughout the lifecycle of these services to ensure optimum value to business users for all LCBO locations; LCBO Head office and Regional Offices, LCBO distribution centers (GTA, London, Ottawa, Thunder Bay and Durham) and 700+ Retail locations across Ontario.

About the Role

Strategy & Planning (35%)
- Lead the identification and evaluation of Identity, Authentication, Messaging Networking & telephony technologies working closely with Senior Manager to shape the IAM, Network and Telephony roadmaps, leveraging emerging trends, utilize in depth knowledge and user insights to drive the development of forward-looking roadmap.
- Oversee the activities of teams responsible for IAM, Network and Telephony operations, Level 3 Support, Asset Management, Contract management and Project execution.
- Manage external technology partners, ensuring their performance aligns with LCBO's objectives.
- Standardize and oversee IAM, Network and Telephony Computing policies, tools, evaluation metrics and interactions with other internal and external groups.
- Accountable for ensuring LCBO’s IAM, Networking and Telephony services is current and maintained.
- Manage and oversee the partnership with the architecture team to develop and maintain IAM, Network and Telephony computing architecture documentation.
- Develop and deliver business cases for IAM, Network and Telephony Technology initiatives as well as supporting peers in other IT groups with their business cases.
- Stay current on emerging IAM, Network and Telephony technology trends and establish a technology evaluation rhythm based on upcoming solution needs driven by business and initiatives.
- Be solution focused when working with both Internal IT associates as well as business associates.

Service Delivery & Solutions (35%)
- Develop hardware and software maintenance plans along with technology refresh schedules and version standards.
- Accountable for all IAM, Network and Telephony Technology hardware and software assets. Establish and maintain asset tracking for both hardware and software assets. Ensure all services agreements are documented and updated as services changes.
- Drive execution with an emphasis on iterations and deliverables, quality, velocity, and communication.
- Manage a cross-functional team of both in-sourced and out-sourced resources to support LCBO’s IAM, Network and Telephony Technology Services daily operations.
- Establish, maintain operational SLO’s/SLA’s in-conjunction with LCBO’s service management teams.
- Establishes and monitors expectations of performance for 3rd party partners to ensure they are continually meeting LCBO’s support requirements and SLAs.
- Continually assess new technologies to optimize IAM and Network Technology the platform.

Leadership & People Development (20%)
- Builds and manages a high-performing Customer-Centric Quality Operational team, delivering excellence and supporting personal and team growth while removing obstacles for success.
- Provides direction, guidance and coaching to the department team, drives resource and capacity management to support projects and distribution of assignments. Leads the development of training and succession plans and seeks input from team members to enhance technical, analytical, and business capability across the team.
- Grow individual contributors to reach their potential.
- Recruit and retain top tier talent in a fast-growing environment.
- Continue scaling a highly specialized engineering team by working with a team of Engineering Managers to continuously refine hiring, onboarding, and development processes.

Project & Financial Responsibility (10%)
- Accountable for IAM and Network Technology Infrastructure budgeting and support of overall IT budgeting
- Work with finance and accounting as well as PMO on IT financial forecasting.
- Work with Internal and External auditors on PCI and ITGC Audits
- Provide project resource and financial estimates on behalf of IAM and Network team accurately and on time.
- Manage and develop the analysis of financial, capital budgets as required to identify insights or opportunities/areas of improvement, determine strategic and financial impacts, and recommend actionable initiatives.
- Accountable for monitoring and reporting on all capital budgets for IAM and Network capability areas.
- Prepares and issues Request for Proposals (RFP's) and Request for Quotations (RFQ's) for the procurement and renewal of hardware, software, and professional services as required. Evaluates response

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