Sales Coordinator, Bilingual

4 weeks ago

Toronto, Canada Merrithew® Full time

Job Title: Sales Coordinator, Global Hosting

Reports to: Senior Manager, Education Sales

Date: April 2024


Position Overview:

Provide sales support, customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include assisting Managers with business development activities, handling the day-to-day facility services and activities associated with growing the revenue for Merrithew® hosting and to co-ordinate the pre-, during and post course execution of hosted courses. The position will be hybrid.


Major Responsibilities:


Sales Support and Business Development

  • Assist Managers with market research, leads generation and initial qualification before passing pre-qualified leads to sales managers for designated territories
  • Assist Managers with on-board training of new host centers, and coordinate with Marketing team to promote new host centers via email, social media, blogs, etc.
  • Generate and maintain sales reports
  • Support Managers with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquires.


Customer Service

  • Provide superior customer service to new and current Host Training Centers by providing answers to their questions.
  • Communicate with facility owners/operators to ensure our students’ needs are met.
  • Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs.
  • Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team
  • Other duties as assigned


Hosting Coordination and Implementation

1) Before Education Hosting

-Documents Preparation: Hosting Agreements, Instructor Trainer (IT) Agreements

-Order Creation in EMS

-Updating Tracker and ensure most up-to-date info

-Invoicing: Deposits, final payments, exams, makeups, privates

-Apply payments

-Send workshop notes to Host Sites upon receiving final payments

-Send required Paperwork to Host Sites prior to Hosting begins

-Process Course Materials and Digital Video Orders

-Travel Arrangements:

a) Book flights;

b) Coordinate with sites about ground travel, hotel arrangements, travels, etc.;

c) Visa application: Assist ITs by providing visa letters, necessary guidance of visa process etc.;

d) Connect ITs with Host Sites by setting up group chats;

e) Calculate expense sharing when ITs travel to multiple Host Sites in one trip;

f) Invoice IT Expense to Host Sites prior to IT departure;

g) Prepare IT Brief prior to IT departure

-Follow up payments: Deposits, final payments, IT Expenses, exams, makeups, privates


2) During Hosting:

-Provide assistance to ITs during their stay hosting territories

-Provide ongoing assistance to Host Sites as required


3) After Hosting:

-Exams/Makeups/Privates: Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results

-Paperwork: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters

-IT Invoice: Collect, annotate, and submit to Accounting


Skills and Qualifications:

  • Bilingual in English and Japanese is a must
  • 2+ years sales support or coordination, administration and customer service experience
  • Post-Secondary Education in Business/Office Administration or related field is an asset
  • Strong written and verbal communication skills
  • Team player, willingness to adapt quickly in a fast-paced multicultural environment
  • Superior attention to detail to ensure quality of work
  • Ability to multi-task and must possess effective time management skills
  • Skilled user of Excel and other Windows office software and CRM system

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