Information Technology Help Desk Support

2 weeks ago


Moncton, Canada HCLTech Full time

JOB TITLE - Information Technology Help Desk Support

LOCATION - Moncton -NB

ONSITE - With Rotational Shifts.


JOB DESCRIPTION


IT helpdesk should deploy, install, and sets up devices for users. Responding to service requests by fixing issues, replacing, or upgrading equipment.


The primary role of helpdesk is supporting all kinds of Microsoft OS platforms, Microsoft applications & MS security applications. Also, must have knowledge in Microsoft 365 helpdesk roles.


Level of support : L1


  • Troubleshooting issues on windows platforms
  • Managing help desk and ticketing systems
  • Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
  • Implementing proactive, preventive, and reactive maintenance measures
  • Implementing and using technology systems to detect patterns of anomalous network and security behavior
  • Managing identity and access controls, organizational security policies, and industry-proven security best practices across the on-site and cloud-based infrastructure systems
  • Architecting IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability
  • Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations

Application support, configurations, installations, and troubleshooting



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