IT Infrastructure Specialist with Rotational Shifts
1 week ago
Estimated Salary: $55,000 - $65,000 per year.
Company OverviewHCLTech is a leading technology services company that provides innovative solutions to clients around the world. As an IT Infrastructure Specialist, you will be part of our team that delivers exceptional service and support to our clients.
Job DescriptionThis role involves deploying, installing, and setting up devices for users, responding to service requests by fixing issues, replacing, or upgrading equipment. You will be supporting all kinds of Microsoft OS platforms, Microsoft applications, and MS security applications, as well as having knowledge in Microsoft 365 helpdesk roles.
Required Skills and QualificationsTo be successful in this role, you will need:
- Troubleshooting skills on windows platforms
- Experience with help desk and ticketing systems
- Ability to coordinate with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
- Familiarity with proactive, preventive, and reactive maintenance measures
- Knowledge of implementing and using technology systems to detect patterns of anomalous network and security behavior
- Experience managing identity and access controls, organizational security policies, and industry-proven security best practices across the on-site and cloud-based infrastructure systems
- Ability to architect IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability
- Skills in developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations
As an IT Infrastructure Specialist at HCLTech, you can expect:
- A competitive salary range of $55,000 - $65,000 per year
- A comprehensive benefits package including health insurance, retirement savings plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and career prospects
- A dynamic and collaborative work environment with a diverse team of professionals
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