Highly Skilled IT Help Desk Technician

2 weeks ago


Moncton, New Brunswick, Canada HCLTech Full time
Job Title: Highly Skilled IT Help Desk Technician

Location: Moncton, NB

We are offering a competitive salary for this role in the range of $50,000 - $70,000 per year, depending on experience.

About the Role

This is an exciting opportunity to join our team as a highly skilled IT help desk technician. In this role, you will be responsible for providing top-notch technical support to our clients.

You will be the primary point of contact for all IT-related issues, and your expertise will be instrumental in resolving complex technical problems. Your ability to work independently and as part of a team will be essential in delivering exceptional service to our clients.

Key Responsibilities
  • Troubleshoot and resolve technical issues on Windows platforms
  • Manage help desk and ticketing systems to ensure efficient issue resolution
  • Coordinate with the service desk to identify and mitigate root cause issues affecting the IT infrastructure and systems
  • Implement proactive, preventive, and reactive maintenance measures to minimize downtime
  • Develop and implement service level agreement (SLA) standards necessary for successful IT-enabled business operations
Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong knowledge of Microsoft OS platforms, Microsoft applications, and MS security applications
  • Familiarity with Microsoft 365 helpdesk roles
  • Excellent problem-solving skills and analytical thinking
  • Ability to communicate complex technical information to non-technical stakeholders
Benefits

We offer a comprehensive benefits package, including:

  • Health and dental insurance
  • Retirement savings plan
  • Flexible work arrangements
Others

Please note that this is a full-time position with rotational shifts. We encourage applicants from diverse backgrounds to apply.


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