Front Desk Agent
7 days ago
**Job Overview**
**Duties**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Process reservations and cancellations while maintaining an organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while providing exceptional guest services.
**Qualifications**
- Previous experience in a front desk or customer service role within the hotel industry is preferred.
- Strong phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with hospitality software and phone systems is a plus.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A positive attitude and a commitment to delivering high-quality guest experiences.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will enhance our guests' experiences
Pay: From $15.55 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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