IT Support and Training Specialist

6 months ago

Moncton, Canada Multicultural Association of the Greater Moncton Area Full time

**Job Title**: IT Support and Training Specialist

**Department**: Administration (IT)

**Reports To**: Director of Technology and Innovation

**Full Time - $24/Hour**

**Summary**

**Responsibilities**
- Act as the first point of contact for all internal IT related issues, providing timely troubleshooting and comprehensive solutions.
- Install, configure, and maintain end-user hardware, software, and peripherals (desktops, laptops, printers, etc.).
- Respond to and resolve IT help desk tickets within established service level agreements (SLAs).
- Conduct informative training sessions for employees on new systems, software, and best practices for technology usage.
- Collaborate with the IT team on network administration, security updates, and system upgrades.
- Maintain up-to-date and accurate IT documentation and knowledge-based articles.

**Additional Duties**
- Event Participation: As a multicultural agency which networks extensively with other organizations as well as hosting a wide variety of events, MAGMA staff are asked to be flexible in arranging to take part in these events as these events usually take place outside of regular working hours. While each staff’s role may involve specific activities, in general, the staff are required to attend core events including the Annual General Meeting and the Mosaïq Multicultural Festival. Time spent at these events are taken in lieu, as arranged with the department manager.
- Administration: As a government-funded organization, we are required to report in detail on our activities. Staff are, therefore, required to submit a variety of regular reports on the fulfilment of their role requirements.

**Qualifications**
- Degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- 2+ years of experience in an IT support role.
- Demonstrated proficiency in Microsoft 365 (Office) suite, with an emphasis on Teams, SharePoint, Entra, Exchange, and OneDrive.
- Strong analytical and problem-solving skills across hardware, software, and network-related issues.
- Excellent customer service and interpersonal communication abilities.
- Proven ability to deliver clear and effective training to diverse audiences.
- Familiarity with basic network troubleshooting and security principles.

**Desired Skills**
- Experience with helpdesk ticketing systems.
- Microsoft certifications (MCP, MCSA, MCSE) are a plus.

NOTE: This job description is not intended to be all-inclusive. Employee may be expected to perform other related duties as negotiated to meet the ongoing needs of the organization.

**_
MAGMA values the diversity of the people it hires and serves. Diversity at MAGMA means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths_**.

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