Business Analyst, Audit Technology Support

2 weeks ago

Moncton, Canada Grant Thornton Full time

**Who we are**
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

We are looking for a detail-oriented and analytical Business Analyst, Audit Technology Support with expertise in defects analysis to join our team. The primary responsibility of this role is to investigate, document, and analyze software defects or issues, working closely with development teams to ensure that defects are addressed efficiently and effectively. The Business Analyst, Audit Technology Support will play a crucial role in improving software quality and enhancing the overall user experience.

**As a Business Analyst, Audit Technology Support your responsibilities will include**:
**Defect Identification**:

- Collaborate with support and QA teams, developers, and product owners to identify and document software defects and issues
- Verify and validate defects to ensure they are reproducible and well-documented
- Classify defects based on severity and impact on business processes

**Defect Analysis**:

- Analyze defects to determine the root cause, potential impact on the system, and affected business processes
- Use data analysis and problem-solving techniques to provide insights into defect patterns and trends
- Collaborate with cross-functional teams to understand the context and implications of defects

**Defect Prioritization**:

- Work with stakeholders to prioritize defects based on business impact, user experience, and technical considerations
- Help create and maintain a defect backlog and prioritize items for resolution

**Documentation and Reporting**:

- Maintain detailed records of defects, including their descriptions, steps to reproduce, and any related artifacts
- Generate and distribute defect reports and status updates to relevant stakeholders
- Communicate effectively with developers and QA teams to ensure understanding and timely resolution of defects

**Testing and Validation**:

- Assist in retesting and regression testing of resolved defects to verify their successful resolution
- Collaborate with QA teams to ensure that test cases cover defect scenarios and related edge cases

**Process Improvement**:

- Identify opportunities to improve the defect management process, streamline workflows, and enhance collaboration between teams
- Implement best practices and standards for defect tracking and resolution

**Stakeholder Communication**:

- Act as a bridge between business stakeholders and technical teams to facilitate defect discussions
- Address questions, concerns, and feedback related to defects and their impact on business operations

**Be Grant Thornton**
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens

**Think you’ve got what it takes to be a Business Analyst, Audit Technology Support? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick**:

- Bachelor's degree in a related field (e.g., Computer Science, Business, Information Technology)
- 3+ years experience as a Business Analyst with a focus on defect analysis and management
- Strong analytical and problem-solving skills
- Proficiency in defect tracking and management tools (e.g., JIRA, Bugzilla)
- Excellent written and verbal communication skills
- Knowledge of software development and testing processes
- Ability to work effectively in a collaborative, cross-functional team environment
- Strong attention to detail and the ability to meet deadlines
- Familiarity with data analysis and reporting tools is a plus

At Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

**What's in it for you?**

Profit sharing, Flex days, RRSP contributions, Firmwide h

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