Servicenow Developer

4 weeks ago


Montreal, Canada Vaco Full time

Job Description:

We are seeking an experienced ServiceNow Developer with a strong background in service mapping and CMDB (Configuration Management Database). The ideal candidate will be responsible for developing, configuring, and enhancing ServiceNow applications, ensuring seamless integration and functionality.


Key Responsibilities:

  • ServiceNow Development: Design, develop, and customize ServiceNow applications and modules.
  • Service Mapping: Implement and maintain service mapping to ensure accurate representation of IT services and their relationships within the CMDB.
  • CMDB Management: Develop and manage the CMDB, ensuring data integrity and consistency across all configuration items.
  • Integration: Integrate ServiceNow with other IT systems and tools to streamline processes and enhance functionality.
  • Scripting and Automation: Create and maintain custom scripts, business rules, UI policies, and workflows to automate processes and improve efficiency.
  • Incident and Problem Management: Support incident and problem management processes by troubleshooting and resolving issues related to ServiceNow.
  • Documentation: Prepare and maintain comprehensive documentation for all development and configuration activities.
  • Collaboration: Work closely with IT teams, stakeholders, and clients to gather requirements, provide solutions, and ensure successful project delivery.


Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience:
  • Minimum of 3 years of experience as a ServiceNow Developer.
  • Proven experience with service mapping and CMDB in ServiceNow.


Technical Skills:

  • Proficiency in ServiceNow development, including scripting (JavaScript, GlideScript), business rules, UI policies, and workflows.
  • Strong understanding of ITIL processes and best practices.
  • Experience with ServiceNow integrations using REST/SOAP APIs.


Certifications: ServiceNow Certified Application Developer or other relevant certifications preferred.


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