ServiceNow Development Specialist

3 weeks ago

Montreal, Quebec, Canada WSP Full time

Position Overview:

As a ServiceNow Development Specialist, you will engage with clients, business analysts, and team members to thoroughly understand the business requirements that drive the analysis, design, development, configuration, support, and deployment of ServiceNow solutions. These solutions will be in alignment with the strategic objectives of the organization and adhere to established architectural standards.

Why WSP Stands Out:

  • We are dedicated to fostering a culture of inclusivity and belonging .
  • Our Flexible Work Policy acknowledges the importance of work-life balance, encouraging you to prioritize both personal and professional commitments.
  • A proud Canadian success story, showcasing the best of what our country has to offer.
  • Contribute to enhancing the world around you - from environmental initiatives to infrastructure development, WSP is integral to Canada's progress.
  • Exceptional career growth opportunities as we strive for continuous improvement and welcome innovative ideas.
  • A vibrant collaborative culture filled with dedicated individuals engaged in meaningful work.

We provide competitive compensation, flexible working arrangements, a supportive corporate culture, comprehensive employee benefits including virtual healthcare and wellness programs, and a clear vision for future growth.

Key Responsibilities:

  • Design and implement consulting and technical methodologies for the ServiceNow platform in collaboration with the development team.
  • Utilize your expertise to deliver comprehensive methodologies within ServiceNow, including the architectural implementation of IT Infrastructure Library (ITIL) processes, while effectively organizing and prioritizing development tasks.
  • Create custom ServiceNow applications utilizing contemporary web technologies.
  • Configure standard workflows and develop/maintain custom workflows as required.
  • Set up application-related fields, forms, views, email notifications, acceptance roles, and access controls.
  • Integrate ServiceNow applications with third-party systems/applications through APIs.
  • Rapidly prototype innovative solutions to showcase ServiceNow capabilities to stakeholders.
  • Design, configure, develop, and test functionalities on the ServiceNow platform, including but not limited to Customer Service Management (CSM), Service Request, Incident Management, Problem Management, and Change Management.
  • Develop and test custom ServiceNow forms, tables, and workflows based on specific business needs.
  • Support the team in implementing and managing the ServiceNow installation, including system configurations, gathering and documenting user and process requirements, developing workflow customizations, and conducting quality assurance and user acceptance testing.

Qualifications:

  • Bachelor's Degree in a relevant field.
  • 10 years of experience in Software Development.
  • 4 years of experience with HTML5, JAVA, JavaScript, jQuery, and CSS.
  • Proficiency in building reports, dashboards, and homepages using ServiceNow or similar technologies.
  • Experience in administering a ServiceNow instance, including managing groups, modifying CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, catalog items, and updates to existing solutions.
  • Experience in integrating ServiceNow with external systems via REST APIs.
  • Familiarity with the ServiceNow Studio IDE.
  • Experience using the Workflow Editor for workflow configuration.
  • ITIL Foundations certification is preferred.

WSP's Commitment:

WSP is a leading professional services firm dedicated to future-proofing our cities and environments. With over 65,000 team members globally, our Canadian workforce of over 12,000 is involved in diverse projects ranging from environmental remediation to urban planning, engineering iconic structures, and developing sustainable transportation networks.

At WSP, we value our people and our reputation, maintain local dedication with international reach, focus on future challenges, foster collaboration, and uphold an empowering culture.

Health and Safety:

Health and Safety is a core value at WSP. Compliance with our Health, Safety & Environment (HSE) policy is expected at all times, as well as adherence to client HSE policies when working at client locations.

WSP encourages applications from individuals with disabilities and provides accommodations upon request during the selection process. We are committed to employment equity principles. Only candidates selected for further consideration will be contacted.

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