ServiceNow Development Specialist

3 weeks ago

Montreal, Quebec, Canada WSP Full time

Position Overview:

As a ServiceNow Development Specialist, you will engage with clients, business analysts, and team members to understand the organizational requirements that inform the analysis, design, development, configuration, support, and deployment of ServiceNow solutions. These solutions will be in alignment with the strategic objectives of the organization and adhere to established architectural standards.

Why Work with WSP?

  • We are dedicated to fostering a culture of inclusivity and belonging .
  • Our Flexible Work Policy recognizes the importance of work-life balance, encouraging you to prioritize your well-being both at work and at home.
  • A proud Canadian success story, showcasing the best of what our country has to offer.
  • Enhance the environment around you - from infrastructure to natural landscapes, WSP is integral to Canada's development.
  • Exceptional career growth opportunities - we are continuously evolving and welcome your innovative ideas.
  • A remarkable collaborative environment filled with genuinely dedicated individuals committed to meaningful work.

We provide competitive compensation, flexible working arrangements, a positive corporate culture, comprehensive employee benefits including virtual healthcare and wellness programs, as well as robust savings initiatives and a clear vision for the future.

Key Responsibilities:

  • Design and implement consulting and technical methodologies on the ServiceNow platform in collaboration with the development team.
  • Utilize your expertise to deliver comprehensive methodologies within ServiceNow, including the architectural implementation of IT Infrastructure Library (ITIL) processes, while organizing and prioritizing development tasks.
  • Create custom ServiceNow applications using contemporary web technologies.
  • Configure standard workflows and develop/maintain custom workflows.
  • Set up application-related fields, forms, views, email notifications, acceptance roles, and access controls.
  • Integrate ServiceNow applications with external systems/applications via APIs.
  • Rapidly prototype innovative solutions to showcase ServiceNow capabilities to stakeholders.
  • Design, configure, develop, and test on the ServiceNow platform, including but not limited to Customer Service Management (CSM), Service Request (creating catalog items and workflows), Incident Management, Problem Management, and Change Management.
  • Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business needs.
  • Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and conducting quality assurance and user acceptance testing.

Qualifications:

  • Bachelor's Degree in a relevant field.
  • 10 years of experience in Software Development.
  • 4 years of experience with HTML5, JAVA, JavaScript, jQuery, and CSS.
  • Proficiency in building reports, dashboards, and homepages with ServiceNow or similar technologies.
  • Experience in administering a ServiceNow instance, including group delegation, CMS modifications, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, catalog items, and updates of existing solutions.
  • Experience integrating ServiceNow with external systems through REST APIs.
  • Familiarity with the ServiceNow Studio IDE.
  • Experience using the Workflow Editor for workflow configuration.
  • ITIL Foundations certification is preferred.

About WSP:

WSP is a leading global professional services firm dedicated to future-proofing our cities and environments. With over 65,000 team members worldwide, our Canadian division comprises over 12,000 professionals engaged in various sectors, from environmental remediation to urban planning, engineering iconic structures to designing sustainable transportation networks, and developing renewable energy sources for the future.

At WSP, we value our people and our reputation, are locally dedicated with international reach, are future-focused and challenge the status quo, foster collaboration in all endeavors, and maintain an empowering culture with accountability.

Note:

Health and Safety is a core value at WSP. Compliance with our Health, Safety & Environment (HSE) policy, as well as client HSE policies, is expected at all times. Offers of employment for safety-sensitive positions are contingent upon candidates being able to perform essential physical tasks as described in the job posting and interview.

WSP encourages applications from individuals with disabilities and provides accommodations upon request during the selection process. We are committed to employment equity principles and will only contact candidates selected for further consideration.

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