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ServiceNow Development Specialist

2 months ago

Montreal, Quebec, Canada WSP Full time

Position Overview

As a ServiceNow Solutions Developer at WSP, you will engage with clients, business analysts, and team members to understand the business requirements that drive the analysis, design, development, configuration, support, and deployment of ServiceNow solutions. Your contributions will ensure that these solutions are in line with the company's strategic objectives and adhere to architectural standards.

Key Responsibilities:

  • Craft and implement consulting and technical methodologies related to the ServiceNow platform in collaboration with the development team.
  • Utilize your expertise to deliver comprehensive methodologies within ServiceNow, including the architectural implementation of IT Infrastructure Library (ITIL) processes, while organizing and prioritizing development tasks.
  • Create custom ServiceNow applications utilizing contemporary web technologies.
  • Configure standard workflows and develop/maintain custom workflows as necessary.
  • Set up application-related fields, forms, views, email notifications, acceptance roles, and access controls.
  • Integrate ServiceNow applications with third-party systems/applications through APIs.
  • Quickly prototype new solutions to showcase ServiceNow capabilities to stakeholders.
  • Design, configure, develop, and test on the ServiceNow platform, covering areas such as Customer Service Management (CSM), Service Request (including catalog items and workflows), Incident Management, Problem Management, and Change Management.
  • Develop and test custom ServiceNow forms, tables, and workflows based on business specifications.
  • Assist the team responsible for the implementation and administration of the ServiceNow installation, which includes managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and conducting quality assurance and user acceptance testing.

Qualifications:

  • Bachelor's Degree
  • 10 years of experience in Software Development
  • 4 years of experience with HTML5, JAVA, JavaScript, jQuery, and CSS
  • Proficiency in building reports, dashboards, and homepages using ServiceNow or similar technologies.
  • Experience in administering a ServiceNow instance, including managing groups, modifying CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, catalog items, and updates of existing solutions.
  • Experience integrating ServiceNow with external systems via REST APIs.
  • Familiarity with the ServiceNow Studio IDE.
  • Experience using the Workflow Editor for workflow configuration.
  • ITIL Foundations certification is preferred.