Customer Service Representative-bilingual French
2 months ago
Basic Function
The Customer Service Representative provides superior customer service to our tax and accounting software clients. Specifically, assisting with account services, billing inquiries and order processing/management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibility
50% Provide customer support to our tax and accounting software clients
- Act as the company gatekeeper by attending to incoming customer contacts via all available communication channels.
- Answer questions about terms of sale and product information.
- Inform customer about promotions.
- Recognize and measure customers’ needs to attain satisfaction.
- Build mutual relationships and trust with customers using communication skills.
- Offer accurate and complete information using the available tools and guides.
- Maintain accurate customer records and notes.
- Adhere to procedures, guidelines, and policies.
30% Process sales and contract orders, account updates, payments, and refunds
10% Assist with special projects or assignments when required.
10% Maintain a high level of product and system knowledge and work with management team to ensure proper customer service is being delivered.
OTHER DUTIES
Perform other duties as assigned by supervisor.
JOB QUALIFICATIONS
Education:
- College or university degree or equivalent proven working experience.
Experience:
- 1+ years of related customer service, sales/telemarketing experience or equivalent formalized education as noted above.
- Must be fluent in both English and French
Other Knowledge, Skills, Abilities or Certifications:
- Excellent communication skills (verbal and written communication), PC literate, excellent organizational skills, time-management skills, ability to work in a team environment.
Key Attributes:
Believe: Demonstrate commitment to the organization, be resilient in the face of obstacles, agile, flexible and take calculated risks.
Own: Take accountability for self and team.
TRAVEL REQUIREMENTS
None
PHYSICAL DEMANDS
Normal office environment.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
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