Bilingual Customer Service Representative

7 months ago

North York, Canada Easy Links Financial Inc Full time

**Job Summary**:
At Easy Links Financial Inc., you will find a wealth of experience in a rewarding company who is dedicated to acknowledging a resilient and hardworking team with **competitive salaries,** **paid lunch breaks, performance bonuses 3 x / year, company events and much more** For the individual who has a curious mind and independently works to demonstrate their commitment and add to the success of Easy Links Financial Inc., we also contribute to their professional growth by paying for licencing fees across Canada, professional exams, and continuing education credits annually.

**Responsibilities**:

- Completing paid, trainer-led administrative training program
- Requirement to obtain the Accident and Sickness Licence within 3 months of start date
- Assist customers with product information, order placement, and issue resolution
- Upsell products or services to increase revenue
- Communicate effectively in both **English and French**:

- Perform data entry tasks accurately and efficiently
- Maintain a high level of professionalism and phone etiquette
- Analyze customer needs to recommend the best solutions
- _Possibility of hybrid job option, after 3 months probation period, based on performance while in office_

**Experience**:

- Previous experience in customer service or sales preferred
- Bilingual proficiency in **English and French **required
- Strong communication skills with the ability to interact with customers effectively
- Excellent data entry skills using typing skills at least **40 WPM**, with attention to details
- Ability to upsell products or services to enhance customer experience

**Company Profile**:
At Easy Links Financial Inc. we believe that _**you don’t build a business, you build people and the people build the business**_. This is just one of the reasons why our insurance brokerage is experiencing major growth and is looking for _**passionate team players to start full-time immediately**_. We are committed to secure a marketplace for health insurance products and services for Canadian Travellers, Visitors to Canada, Students, Foreign Workers, new Immigrants to Canada and Canadians seeking extended health benefits to supplement government health plans. We work with all the major Canadian insurance companies (**Manulife, Blue Cross, Allianz, TuGo, 21st Century, GMS, AwayCare **and **Destination Travel Group Inc.**) to offer a 24/7 one-stop source for information, quotes and the purchase of travel, visitors’, and extended health insurance for individuals and groups.

**Check Us Out**:
**We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.**

**Job Types**: Full-time, Permanent

Pay: $56,000.00-$85,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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