Customer Service Representative

5 months ago

North Bay, Canada Ministry of Public and Business Service Delivery Full time

Do you have experience working in retail or hospitality? If so, bring your customer services skills to this government position with ServiceOntario.

At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone.

Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion service delivery transformation.

If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a Customer Care Representative may be for you

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: You will:

- provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment
- provide interpretation of guidelines, directives and procedures
- provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration)
- provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
- process business and individual customer transactions accurately by determining eligibility and required documents, for multiple government programs and update electronic databases simultaneously
- collect and process payments, issuing refunds, and reconcile payments with transactions
- maintain administrative files

Please Note:

- Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level
- Starting salary for the CSR - 2T level: $25.35 per hour

**How do I qualify?**:
**Mandatory**:

- You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

**Customer Service and Communication Skills**:

- You have experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
- You are a clear, concise oral communicator and can ask appropriate questions to better understand customer inquiries before responding
- You have written communication skills to prepare correspondence
- You have exceptional interpersonal skills to interact with the public and resolve customer complaints

**Problem-Solving and Analytical Skills**:

- You have demonstrated analytical and problem-solving skills to probe for information, assess situations and determine appropriate course of action
- You can effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
- You demonstrate judgement and tact when interacting with customers

**Collaboration and Organizational Skills**:

- You have flexibility and collaboration skills to effectively work in a team-driven environment and ensure that operational requirements are being met
- You can interact with other team members to discuss varying points of views, ideas and opinions to help make decisions
- You have planning and organization skills to organize and prioritize workloads while maintaining efficiency and accuracy

**Relevant Knowledge**:

- You have general knowledge of government services and programs at the municipal, provincial, and federal level

**Financial and Administrative Skills**:

- You have experience handling cash, and operating cash registers and point of sale machines to process monetary transactions
- You can accurately calculate fees, collect money, balance floats, prepare deposits and reports
- You have administrative skills and can accurately maintain filing systems

**Computer Skills**:

- You have experience using computers (i.e. Intranet, Internet, databases, and electronic manuals) to research, retrieve and summarize information

**Additional Information**:
**Address**:

- 1 Bilingual English/French Temporary, duration up to 12 months, 447 McKeown Ave, Nort

  • Customer Service Representative

    1 month ago

    North Bay, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in North Bay is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...

  • Customer Service Representative

    1 month ago

    North Bay, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in North Bay. In this role, you will be responsible for taking customer orders, preparing food items, and providing exceptional customer service at our food counter.Key Responsibilities:Take customer orders and prepare food items to their specifications.Ensure a clean...

  • Customer Service Representative

    1 month ago

    North Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will have a strong ability to handle customer inquiries, provide information about products and services, and resolve customer complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone,...

  • Customer Service Representative

    5 months ago

    North Bay, Canada BMO Financial Group Full time

    154 Main Street East North Bay Ontario,P1B 1A8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Csr (Customer Service Representative)

    5 months ago

    North Vancouver, Canada Paris Service Group Full time

    _You’re the best and you want to join a team that appreciates you, where you can create your own opportunities?_ - **Who We Are**_ We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a while in Vancouver. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a...

  • Customer Service Representative

    6 months ago

    North Bay, Canada Boart Longyear Full time

    We are looking for strong individuals who can promote and grow with the company once you learn our clients, products and services. Boart Longyear is hiring for a new Customer Service Representative. We are looking for recent college graduates or people with equivalent working experience in any related fields to come and learn all about the drilling and...

  • Customer Service Representative

    5 months ago

    North Bay, Canada Boart Longyear Full time

    North Bay, Ontario - Reqid**: 15083BR** - Job Category**: Product Management** We are looking for strong individuals who can promote and grow with the company once you learn our clients, products and services. Boart Longyear is hiring for a new Customer Service Representative. We are looking for recent college graduates or people with equivalent working...

  • Customer Service Representative

    2 months ago

    North Bay, Canada Boart Longyear Full time

    Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology. We are looking for strong individuals who can promote and grow with the company...

  • Customer Service Representative

    6 months ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Sales Representative

    1 month ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    ABOUT ZEDD CUSTOMER SOLUTIONS: Zedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered by our talented team of professionals. We understand the importance of outstanding customer relationship management and are committed to...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Circle K Full time

    Here at Circle K, we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and processing transactions. You will also be responsible for maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    6 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    6 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Sales Representative

    6 months ago

    North Bay, Canada Castle Glass and Mirror Full time

    Job Summary: **Duties**: - Resolve customer complaints and issues in a professional manner - Maintain a high level of product knowledge to provide accurate information to customers - Process orders, qoutes, and requests - Perform data entry tasks accurately and efficiently **Skills**: - Proficient in English; multilingual or bilingual skills are an...

  • Customer Service Representative

    1 month ago

    North Cowichan, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to provide exceptional customer service and prepare food items to our customers' preferences.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer preferences and maintain a clean and organized workspace.Handle cash and card payments accurately...

  • Customer Service Representative

    5 months ago

    Glace Bay, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Glace Bay, Canada*** Job Title: Customer Service Representative (On-Site) -Telecommunications **Job Description**: The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems...

  • Customer Service Representative

    1 month ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    beBee Professionals is looking for a Customer Service Representative to provide technical support to our customers. The successful candidate will be responsible for ensuring that our products and services are running smoothly and providing excellent customer service.The ideal candidate should have a degree in Computer Science or a related field, as well as...

  • Customer Service Representative

    4 weeks ago

    Destruction Bay, Yukon, Canada Talbot Arm Motel Limited Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Talbot Arm Motel Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and processing transactions with accuracy and efficiency.Key ResponsibilitiesOperate...

  • Customer Service Representative

    6 months ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Service Technician Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada Tractor Trailer Service Full time

    We are seeking a skilled Service Technician Representative to join our team at Tractor Trailer Service. This is a permanent, full-time position with a salary range of $60,000 to $80,000 per year, depending on experience.Job DescriptionAs a Service Technician Representative, you will be responsible for providing excellent customer service, answering...