Technical Support Analyst I

6 days ago

SaintLambertdeLauzon, Canada JYGA Technologies Full time

YOUR DAY-TO-DAY WITH US
The Customer Technical Support Analyst level II will be responsible for working within a global team that focuses on troubleshooting and resolving both software and hardware technical issues for all JYGA products. Your primary responsibilities will be:

Providing fast, efficient, and courteous technical customer support in relation to all products and their use within the agriculture feeding cycle.
Effectively capturing, prioritizing, and documenting all incidents via our ticketing system.
Managing, diagnosing, and resolving technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products.
Effectively documenting technical product bugs while working in collaboration with Quality Assurance and R&D to improve our products.
Assisting clients in use of hardware and software components of the products.
Capturing troubleshooting steps and techniques to contribute to JYGA knowledge management database.
Actively participating in cross functional teams with R&D to contribute to the technological evolution of the products.
REQUIREMENTS

DEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .
Bilingual, French/English.
Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.
Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.
Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

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