Technical Support Analyst I

4 months ago

SaintLambertdeLauzon, Canada JYGA Technologies Full time
YOUR DAY-TO-DAY WITH US

The Customer Technical Support Analyst level II will be responsible for working within a global team that focuses on troubleshooting and resolving both software and hardware technical issues for all JYGA products. Your primary responsibilities will be:

  • Providing fast, efficient, and courteous technical customer support in relation to all products and their use within the agriculture feeding cycle.
  • Effectively capturing, prioritizing, and documenting all incidents via our ticketing system.
  • Managing, diagnosing, and resolving technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products.
  • Effectively documenting technical product bugs while working in collaboration with Quality Assurance and R&D to improve our products.
  • Assisting clients in use of hardware and software components of the products.
  • Capturing troubleshooting steps and techniques to contribute to JYGA knowledge management database.
  • Actively participating in cross functional teams with R&D to contribute to the technological evolution of the products.

REQUIREMENTS

  • DEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .
  • Bilingual, French/English.
  • Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.
  • Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.
  • Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
  • Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

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