Technical Support Analyst I

3 weeks ago

Saintlambertdelauzon, Canada JYGA Technologies Full time

**YOUR DAY-TO-DAY WITH US**

The Technical Support Analyst level 1 will be responsible for working within a global team as a first line of support that focuses on troubleshooting and resolving software and hardware technical issues for all products. Your primary responsibilities will be:

- Providing fast, efficient, and courteous basic technical customer support in relation to all Gestal & Jyga products and their use within the agriculture feeding cycle.
- Effectively documenting and prioritizing all support interactions and details within our ticketing system.
- Addressing and responding to customer inquiries on products and services including installation, operational functions, troubleshooting, and maintenance.
- Managing diagnosing and resolving basic technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products.
- Effectively identify technical issues within the IT technical support organization.
- Assisting clients in use of hardware and software components of the Gestal & Jyga products.
- Providing remote technical support in both reactive and proactive technical situations.

**REQUIREMENTS**
- 1-3 years of experience working in a fast-paced technical customer support environment
- Passionate about customer service, problem solving and technology.
- Action-oriented, resourceful, collaborative, has a strong attention to detail.
- Bilingual, French/English
- Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Disability insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Technical support: 1 year (required)

**Language**:

- Français (required)
- Anglais (required)

Work Location: In person

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