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Technical support analyst I
3 weeks ago
WHY JYGA?
- Group insurance after your 3-month probation period;
- A retirement plan with employer contribution;
- Flexible hours with weekends off;
- Four days off during the holiday season;
- Flexibility in taking vacation;
- Opportunities for advancement and career development;
- New modern offices;
- Free coffee at all times
- Free parking;
- Trippy corporate events;
- Other advantages that you can only discover by applying for our offer
YOUR DAY TO DAY WITH US
The Technical Support Analyst Level II will be responsible for working within a global team that focuses on troubleshooting technical software and hardware issues for all JYGA products. Your main responsibilities will be as follows:
- Provide prompt, efficient and courteous technical support to customers regarding all company products.
- Effectively capture, prioritize and document all incidents via our ticketing system.
- Manage, diagnose and resolve technical incidents that may arise during installation, startup, maintenance and mechanical/electronic repair of products.
- Effectively document technical product bugs while working collaboratively with QA and R&D to improve products.
- Help customers use the hardware and software components of the products.
- Capture troubleshooting steps and techniques to contribute to the JYGA knowledge management database.
- Actively participate in cross-functional R&D teams to contribute to the technological evolution of products.
YOUR LUGGAGE
- DEC in IT/IT support (network management, infrastructure, IT support) or equivalent relevant experience.
- Bilingual, French/English (essential to support our customers in more than 35 countries)
- Experience working in a fast-paced technical customer service environment with technical skills in troubleshooting, methods and documentation techniques.
- Action-oriented, resourceful, collaborative, autonomous and passionate about technology.
- Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
- Ability to work on-site at Jyga Technologies up to approximately 90% of scheduled time.
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