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Technical Support Analyst I
4 weeks ago
The Customer Technical Support Analyst level II will be responsible for working within a global team that focuses on troubleshooting and resolving both software and hardware technical issues for all JYGA products. Your primary responsibilities will be:
- Providing fast, efficient, and courteous technical customer support in relation to all products and their use within the agriculture feeding cycle.
- Effectively capturing, prioritizing, and documenting all incidents via our ticketing system.
- Managing, diagnosing, and resolving technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products.
- Effectively documenting technical product bugs while working in collaboration with Quality Assurance and R&D to improve our products.
- Assisting clients in use of hardware and software components of the products.
- Capturing troubleshooting steps and techniques to contribute to JYGA knowledge management database.
- Actively participating in cross functional teams with R&D to contribute to the technological evolution of the products.
REQUIREMENTS
- DEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .
- Bilingual, French/English.
- Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.
- Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.
- Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
- Ability to work onsite at Jyga Technologies up to ~90% of schedule time.
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